Rotating Member Service Representative (MSR I & II)

Member Service Representative

The Rotating Member Service Representative (MSR) serves as a flexible, multi-skilled liaison between the credit union and its members. This position is uniquely designed to move fluidly across various physical branch locations. The primary objective is to eliminate operational gaps across the credit union network while maintaining high-tier member satisfaction, accuracy, and deep product advocacy.

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issue and professionally handles members' inquires face to face.

Provides a variety of transactional services for member's accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

This position requires travel. Individuals will be required to rotate between MECU branch locations to assist as needed. This is a full- time position with mandatory three (3) Saturdays per month. Additionally, hours may vary.

Member Service Representative I Qualifications

• Must have reliable transportation as this position requires daily commuting to various branch locations
• High School Diploma
• General education degree (GED) accepted in lieu of H.S. Diploma
• Minimum of 12 months of Teller/Member Service experience
• Must work three (3) Saturday per month
• Ability to perform multiple tasks in a fast paced and challenging environment with professionalism.
• Must have experience with 10 key calculators and basic PC experience.
• Must have excellent verbal and written communication skills.

• Candidates with exceptional job tenure (12) months or more in previous role

Member Service Representative II Qualifications

• Must have reliable transportation as this position requires daily commuting to various branch locations
• Must work three (3) Saturday per month
• High School Diploma
• General education degree (GED) accepted in lieu of H.S. Diploma
• Minimum of 18 months of Member Service experience

• Candidates with exceptional job tenure (18) months or more in previous role
• Minimum 18 months Teller/ Member Service
• Minimum 18 months Financial Services Background

Compensation

• MSR I: $17.55 - $25.46
• MSR II: $19.27 - $28.00

Benefits at MECU Credit Union

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.