Accounts Receivable Clerk

Premium Specialist

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.

Job Summary

The Accounts Receivable Clerk, or as we refer to it internally the Premium Specialist, is responsible for delivering exceptional customer service to members, insurance producers, and internal stakeholders. This role involves reconciling daily insurance sales transactions, processing payments, and managing account activities with accuracy and efficiency. The Premium Specialist must be detail-oriented, proactive, and capable of handling a high volume of work in a fast-paced environment while maintaining professionalism and compliance with data privacy regulations.

Job Details

• Location: In office, Hybrid and Remote working options available
• Corporate office is in Indianapolis, IN
• Relocation Expenses Reimbursed: No
• Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

Duties and Responsibilities

• Process various forms of payments including credit cards, wires/ACH transfers, checks, and eChecks.
• Manage the shared Premium inquiry inbox and respond to inquiries in a timely, professional manner.
• Build and maintain strong relationships with clients and insurance producers to ensure high customer satisfaction.
• Reconcile daily insurance sales transactions and perform ad hoc reconciliations as needed.
• Process policy cancellations and ensure proper documentation.
• Resubmit declined payments and manage chargebacks and eCheck returns.
• Handle incoming phone calls and provide accurate, courteous assistance.
• Prioritize tasks and set goals aligned with business needs.
• Prepare commission payment cycles and respond to commission-related inquiries.
• Generate and distribute invoices accurately and timely.
• Ensure compliance with HIPAA regulations and participate in ongoing data/privacy security training.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED.
• Minimum of 1 year of experience in an Accounts Receivable or similar financial role.
• Experience with reconciliation processes.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Office applications with above-average data entry skills.

Preferred Skills

• Associate's degree in accounting or related field
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Self-motivated with the ability to work independently and maintain a positive attitude.
• Previous experience in the medical insurance industry is a plus.

Perks

• Comprehensive benefits package including Medical/RX/Dental/Vision insurance
• 401k Plan with company match
• Paid Time Off and Company Paid Holidays
• Free employee parking
• On site fitness center
• Casual dress environment
• Tuition reimbursement plan

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.