People Operations Manager

As a People Operations Manager, you will work closely with Global People Care Associates, Specialists, and regional Team Leads, demonstrating ServiceNow leadership capabilities by supporting their day-to-day activities to maximize productivity and optimize organizational collaboration. You will partner directly with Global Care Leads and Global People stakeholders to advise on and develop processes, policies, and programs, as well as provide support and/or resolve escalations. By proactively identifying opportunities to automate, innovate, and streamline service delivery, you will help to elevate the Global People Operations HR service and delivery team’s performance and capabilities. Lead a team of Global People Care Associates, Specialists, and regional Team Leads—providing performance feedback as appropriate to line managers. Demonstrate leadership skills, including the ability to inspire, motivate, and guide a team toward achieving ambitious targets and fostering a positive team culture. Identify, recommend, and implement improvements to regional and Global People Care processes to achieve increased efficiency and service consolidation, capturing time and cost savings as well as global consistency wherever possible. Responsible for process optimization efforts to enhance efficiency, quality, productivity, and employee experience. Foster a culture of innovation and continuous process improvement within Global People. Build and maintain productive partnerships with Global People Operations and Center of Excellence (COE) leaders, driving proactive consultation and collaboration across Global People and COE stakeholders and contributing to cross‑functional projects as needed. Think critically and strategically, leveraging strong analytical skills to interpret data, identify trends, and derive insights to guide informed decision making and support evidence‑based recommendations in alignment with Global People Operations strategy and organizational goals. Be a change champion: advocate for and promote the change that impacts the Global People Care team. Benefits Generous family leave Matched donations Annual learning stipends Flexible PTO Competitive retirement plan Paid volunteer time In-depth knowledge of both regional and global compliance and legislative topics e.g. HIPAA (United States), OFCCP (United States), and GDPR and experience applying this to Global People processesExcellent communication, relationship and collaboration skills with colleagues at all levels of the organizationExperience scaling and streamlining Global People processesAvailability to work in shiftsAbility to thrive in a dynamic, ambiguous, fast paced and high‑growth environmentStrong data and analytics skills to influence, and provide critical insights through effective storytelling to functional stakeholders and leadershipA passion for leading, coaching and developing team membersCreative thinking and problem‑solving skills – applying these across service consolidation and refinement, process improvement opportunities, and escalation managementA product mindset, envisioning and influencing outcomes‑based solutions with the voice of the customer in mindExperience engaging and partnering with functional leadersAbility to own and drive projects to completion as neededLiving our values and leadership capabilities: you take a humble approach to learning, obsess over customer experience, consistently strive to foster empathy and inclusivity, and celebrate wins collectivelyProficient in MS Excel, PowerPoint, Data Analytics5+ years’ previous experience as a manager or team lead of HR operators8+ years previous experience working in an HR operations or centralized customer service support role supporting global client groupsStrong process support skills and knowledge of Human Resources tools and technologyExtensive experience in process optimization in operationsExperience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry5-7 years of experience in process management and working with internal and external stakeholders #J-18808-Ljbffr ServiceNow