Specialist, Patient Support

TAPESTRY 360 HEALTHPatient Support SpecialistDo you want a job where what you value aligns with what you do? Come join us!We are currently seeking Patient Support Specialists (PSS) who are passionate about healthcare work in the North Side communities we serve. PSSs are often the first impression a patient has of Tap 360. Working in the front line of communications, you interact and build relationships with patients, insurance providers and medical professionals. If you are an enthusiastic, dedicated customer service pro who loves helping people, then Tap360 is great place to begin, build or cement your healthcare career. As an integral Care Team member, Tap360 PSSs:Greet patients and direct them through the registration processCollect and process payments and copaysVerify insurance coverage and assist patients with insurance and billing questionsAnswer phone callsProvide excellent customer service Perform general administrative tasksWe welcome those who are just starting out in or recently returning to the workforce. Come join our tapestry where warm and generous colleagues are entwined with work that is fulfilling, challenging and fun and it’s all interlaced with a culture that is led by both head and heart.Benefits offered to Tap360 full-time employees:Choice of 4 BCBS Medical Plans | Choice of 2 BCBS Dental plans | BCBS Vision Plan | BCBS Life, AD&D, Short- & Long-Term Disability Insurance | 401K | 11 Paid Holidays | Generous PTO including Sick Leave and VacationMinimum Required Qualifications: A sincere interest in healthcareAbility to use computers Excellent customer service and nonverbal active listening skillsCompassion, empathy, respect for others and sensitivity to diverse cultures and perspectivesOrganizational skills, flexibility, time management skills and a can-do attitudeAbility to professionally and effectively communicate and interact with patients, colleagues, providers, managers, and othersDesired Qualifications:BilingualPost-HS education or trainingFamiliarity with medical terminologyPrevious customer service and/or medical office experienceExperience using EMR systems (e.g., athenaPractice, Centricity, Epic, Praxis, Meditech, Cerner, etc.)