Client Operations Manager

Noom is on a mission to help people live better, longer. We’re a consumer-led digital health company, connecting people to content, coaching, community, and clinicians, to build lasting habits and live healthier lives. We’re a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, whether fully-remote or in one of our offices, you’ll see the impact of your work on the world. Our Commercial Strategy and Operations Team At Noom, the Commercial Strategy and Operations team is an agile group of operators and strategists within the Healthcare organization who partner across the entire business to unblock growth, scale best practices, and keep the engine running smoothly. We pride ourselves on rolling up our sleeves, supporting one another, and celebrating wins big and small. Health plans and strategic partnerships are the growth engine behind Noom Health, our B2B business line. They give us the distribution power to put Noom's evidence-based behavior change programs into the hands of millions of covered lives — and generate meaningful cost savings and positive health outcomes for the plans and partners we serve. Every new client we activate represents a significant business opportunity and a chance to improve population health at scale. Flawless operations are what transform those opportunities into reality. About the Role As we continue to grow, we’re seeking a Client Operations Manager to own the day-to-day operations that keep our strategic partner programs running smoothly. You’ll serve as the primary client-facing point of contact for our channel partnerships and strategic accounts — translating complexity into clarity so our partners and their members have a seamless experience from launch through renewal. You Will * Own end-to-end partner onboarding and implementation tracking — drive timelines, manage dependencies, and ensure successful and timely go-lives across partners * Serve as the primary operational point of contact for strategic and channel partners — owning onboarding requirements, technical integrations, eligibility file maintenance, and invoicing * Drive key strategic initiatives, including optimizing the current operational stack, enabling partners to offer new Noom products * Stand up and maintain eligibility operations — define file cadences, lead UAT cycles, monitor post-launch files, and manage ongoing updates * Act as the connective tissue between partners, Engineering, and internal Operations — translating partner needs into actionable technical requirements * Coordinate issue resolution across partners and internal teams — establishing SOPs and escalation protocols for eligibility, data, and billing issues * Serve as the claims billing operations liaison — supporting RCM system setup and tracking/reporting on denials and CPT code trends * Own partner reporting infrastructure — maintaining dashboards, leading QBR preparation, and setting/tracking SLAs * Create and maintain partner documentation, playbooks, and implementation resources to ensure consistency and scalability About You If you’re interested in shaping the future of health by building the operational infrastructure that powers Noom’s most strategic partnerships, this role may be for you! You Have * 4+ years of experience in client operations, implementation, or revenue operations in healthcare or health tech * Strong client-facing experience, with confidence working directly with external partners and health plan stakeholders * Hands-on experience with API workflows, eligibility file operations, and data integrations * Familiarity with claims billing concepts (e.g., CPT codes, denials management, RCM) is a strong plus * Proven project management experience, including leading UAT cycles, maintaining RAID logs, and managing multiple go-live timelines * Exceptional cross-functional communication skills, with the ability to translate technical concepts for non-technical audiences * Experience with tools such as Salesforce, SFTP platforms, Asana or Jira, and data/reporting tools (Excel, Looker, or similar) * A documentation-first mindset and enthusiasm for building scalable processes and structure What Makes This Job Amazing * Own a high-visibility, high-impact function at the heart of Noom Health’s B2B business * Serve as the primary external face for major channel partners while shaping internal systems that enable scale * Work at the intersection of healthcare, technology, and client experience on complex, meaningful challenges * Join a fast-moving team expanding capabilities across claims billing and new product offerings What You'll Earn and Enjoy * Pay that reflects your impact. Compensation benchmarked to the market and shaped by your impact and value. * Investment in your future. A 401(k) with company match to help you build long-term financial security. * Time to truly recharge. Paid holidays, generous time off, Summer Fridays, and a company-wide Summer Break week so the whole team can unplug together. * Care that covers it all. Access to top-tier medical plans for you and your family, including a premium-free plan option, alongside dental, vision, and life insurance. * Support for growing families. Paid parental leave to give you the time and flexibility to focus on what matters most. * And more to help you thrive. Stock awards, a performance-based bonus, and exclusive access to Noom’s products, so you can grow with us, win with us, and enjoy what we build. The base salary range for this position is $78,320-$103,680. Actual compensation is determined by job-related factors, including experience, skills, qualifications, and location. We have office locations in NYC and Princeton (hybrid schedule, 2 days per week on-site), and may consider candidates in other locations on a remote basis. More About Noom Noom is a leading whole-person health platform on a mission to help people live better, longer. We combine personalized medication with the science of behavior change and psychology, to help people build lasting habits and live longer, healthier lives. With nationally-recognized, holistic programs spanning weight, diabetes prevention, GLP-1 support, menopause, longevity, and more, we serve millions through health plans, employers, and direct-to-consumer offerings. As a trailblazer in the world of health and wellness, Noom makes healthy living easy, fun, and deeply rewarding. We’re more than a health tech company—we’re a movement. This belief extends to our culture: we empower our people to think big, act boldly, and take pride in their contributions to shaping the future of health. With a strong remote culture, as well as offices in NYC and Princeton, we’ve been named one of the Best Places to Work by Inc., Fortune, Glassdoor, and Quartz—including honors for technology and diversity. Join us in shaping the future of health. You’ll be part of a passionate, mission-driven team working to make the world a healthier place—one habit at a time. To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Please ignore any messaging or communication from other domains (e.g. @noom.team). Noom will never ask you for personal payment, require you to purchase equipment, conduct an interview process or messaging exchange via Microsoft Teams, or extend a job offer without the completion of a multi-step interview process featuring a combination of phone, Zoom, and in-person interviews, as well as references. 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