Client Support, Return Mail Processor (Tier II)

Job Description

Job Description

We are looking for a detail-oriented individual to support return mail processing for a Contract position based in West Henrietta, New York. In this role, you will manage incoming returned mail, update records accurately, and help ensure clients receive corrected outbound packages in a timely manner. The position requires strong organization, independent judgment, and a customer-focused approach when confirming address information and completing administrative support work.

Responsibilities:
• Receive and record returned mail each day, ensuring all items are accurately entered into the appropriate tracking systems.
• Prepare replacement mailings and coordinate outgoing packages so corrected materials are sent promptly.
• Contact clients when needed to verify business address details and confirm the most accurate delivery information.
• Follow established service standards and internal procedures to address mail-related issues while maintaining positive client interactions.
• Complete data entry assignments with a high level of accuracy, strong attention to priority, and effective organization.
• Use business software and customer support platforms, including HRIS and CRM-related tools, to document activity and update records.
• Work with minimal supervision while managing routine tasks efficiently and escalating exceptions when appropriate.
• Provide additional administrative and processing support as needed, including handling related documentation and maintaining organized records.• Previous experience in customer service, mail processing, administrative support, or data entry work.
• Strong computer literacy with the ability to work across multiple software applications and database systems.
• Ability to follow defined policies, procedures, and service guidelines with consistency.
• Solid organizational skills with the capacity to prioritize tasks and manage daily workloads independently.
• Clear verbal communication skills for speaking with clients to verify account or address information.
• High attention to detail and accuracy when entering data and preparing outbound materials.
• Ability to lift and move materials weighing approximately 10 to 20 pounds.
• Reliable transportation and the ability to report consistently to the West Henrietta, New York location.