Account/Collections Specialist

Job Description

Job Description

Company Description

UFG, Inc.

Account/Collections Specialist 

Imagine a career where your passion meets purpose, and your work has a global impact.  At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger.  We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter.  Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community.  Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work.  From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

This is more than a career-it's a calling.  At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

We are seeking a detail-oriented and proactive Account / Collections Specialist to join our Royalty team. This role is responsible for managing accounts receivable, collecting outstanding payments, and resolving billing issues while maintaining strong, professional relationships with franchisees and customers.

If you thrive in a fast-paced environment and enjoy problem-solving, communication, and financial operations, this is a great opportunity to grow within a dynamic organization.

• Monitor, identify and contact customers with overdue accounts and contact them via phone, email, or mail to discuss outstanding debts
• Work with customers to establish payment plans that facilitate timely repayment while adhering to company policies and legal regulations.
• Resolve billing issues, address customer inquiries and complaints regarding billing discrepancies and ensure accurate account information.
• Keep accurate records of all collection efforts, payments received, and account statuses.
• Generate reports on accounts receivable status and collection activities to monitor performance and identify areas for improvement.
• Ensure compliance with all company policies and procedures.
• Provide excellent customer service by addressing customer inquiries and concerns professionally and timely.

Bachelor's degree (B. A., B.B.A., or B.S.) or equivalent from four-year college or university; or Associate's degree (A. A. or A.S.) or equivalent from two-year college or technical school; or one to three years' experience in collections, accounting or finance and/or training; or equivalent combination of education and experience.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.  Strong understanding of basic accounting principles.

Proficiency with Microsoft Excel, Office Suite and accounting software.  High attention to detail with strong organizational and time management skills.

The ability to work with confidential information. Excellent written and verbal communication skills. Interest in working in a financial environment. Excellent organizational skills with attention to detail-oriented work. Must be proficient using Microsoft Excel. Ability to meet deadlines and work well under pressure in a fast-paced environment. Must have a proactive, self-motivated, can-do attitude. Team player.

Once you become part of our amazing team of winners you’ll enjoy:

·         Competitive compensation

·         Comprehensive training to hone your skills at our headquarters

·         Employee Development Programs

·         Medical, Dental, Vision, and Life insurance coverage

·         Short- and Long-term disability insurance

·         Generous time off & paid holidays

·         401(k) plan with company match

·         Social gatherings and team building activities

·         Leadership workshops for personal development

·         Recognition for our top performers

·         Philanthropy – a chance to give back to the community

Join us at United Franchise Group – a global leader for entrepreneurs!  

Apply today!

All your information will be kept confidential according to EEO guidelines.