Senior Associate Process Manager (Network Disputes)

As a Senior Associate of Network Disputes you will be responsible for monitoring assigned accounts for out of balances and research to resolve outstanding disputes. Key Responsibilities Cross-functional Collaboration: Partner with cross-functional teams to support disputes resolution and reconciliation Process Governance: Adhere to departmental procedures and internal controls to ensure strict adherence to governance models Innovation: Champion process improvements that reduce manual work and reduce complexity Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns Work closely with colleagues that key disputes. Coach and train junior levels on processes and performance targets Basic Qualifications High School Diploma, GED or equivalent certification At least 1 year of experience in Microsoft Office or G Suite At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management Preferred Qualifications Bachelor’s Degree or military experience Lean, Agile, Six Sigma, Business Process Management, or Project Management certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary ranges (per location): Chicago, IL: $80,800 - $92,200 for Sr. Process Manager Houston, TX: $80,800 - $92,200 for Sr. Process Manager McLean, VA: $88,800 - $101,300 for Sr. Process Manager Richmond, VA: $80,800 - $92,200 for Sr. Process Manager Riverwoods, IL: $80,800 - $92,200 for Sr. Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. Performance based incentive compensation may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr Capital One