Compliance Manager

Compliance Manager

ANCHORAGE, AK 99503

Position Summary

Under the direction of the Chief Risk & Compliance Officer, the Compliance Manager is responsible for the administration and operational management of ANHC's compliance program. The position oversees compliance work plans, monitoring and auditing activities, policy governance and document control processes, compliance training, investigations, corrective action management, and regulatory compliance tracking. The Compliance Manager serves as a key resource to leaders and staff, providing operational leadership and program oversight while supporting the Chief Risk & Compliance Officer in maintaining an effective and independent compliance program.

Essential Duties and Responsibilities

• Manage day-to-day compliance program operations in alignment with the annual work plan and priorities established by the Chief Risk & Compliance Officer.
• Develop, maintain, and monitor the compliance work plan, audit calendar, regulatory deliverables, compliance monitoring activities, corrective action plans, and key program metrics.
• Coordinate and conduct compliance monitoring, internal audits, investigations, and risk assessments, including evidence collection, documentation, reporting, corrective action validation, and follow-up activities.
• Support the intake, triage, investigation, and documentation of compliance concerns, incidents, hotline reports, and other matters, escalating significant issues as appropriate.
• Monitor evolving federal, state, local, and program-specific regulatory requirements, including HRSA, FTCA, HIPAA, 340B, grant, payer, and related compliance obligations; assess organizational impact and coordinate implementation activities.
• Evaluate new workflows, operational initiatives, software implementations, vendor relationships, contract pharmacy arrangements, provider changes, and other organizational changes for compliance risk and appropriate control design.
• Partner with operational and clinical leaders to identify compliance vulnerabilities, strengthen internal controls, implement corrective actions, and reduce recurrence of identified issues.
• Manage the policy and procedure program, including governance standards, review workflows, approvals, publication, scheduled review cycles, retention, and archival processes.
• Serve as the administrator of ANHC's document control system, ensuring the integrity, accessibility, version control, retention, and lifecycle management of compliance-related policies, procedures, and organizational documentation.
• Oversee maintenance of compliance records and documentation, including policies, procedures, audit workpapers, certifications, registrations, regulatory submissions, and materials required for internal reviews, audits, and regulatory inspections.
• Coordinate compliance education, training, communications, completion monitoring, and targeted awareness activities for leaders, providers, staff, and other stakeholders.
• Coordinate compliance activities involving vendors, business associates, delegated functions, contract pharmacies, and other regulated third parties.
• Prepare compliance dashboards, committee reports, audit summaries, corrective action updates, regulatory submissions, and program reports for organizational leadership and governance committees.
• Supervise assigned compliance staff, including workload management, coaching, professional development, and performance management.

Supporting Duties and Responsibilities

• Maintain organized records demonstrating compliance activities, decisions, follow-up, and effectiveness.
• Support audit and site-visit readiness by organizing evidence and coordinating responses and follow-up.
• Serve as a resource to committees and workgroups addressing compliance, policy, privacy, training, auditing, or regulatory readiness.
• Maintain professional growth through continuing education and awareness of regulatory changes.

Knowledge, Skills and Abilities

ANHC's Mission, Vision and Values: Actively supports ANHC's mission, vision and values; uses individual skills to add value to the mission "To improve wellness by providing high quality, compassionate health care regardless of ability to pay" and vision "To address the unmet primary health care needs of our community; aligns actions around organizational values of RESPECT, COMPASSION, PERSONAL INTEGRITY, EXCELLENCE and COLLABORATIVE SPIRIT; gives priority to organizational mission and value when making decisions.

Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations.

Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

Confidentiality: Maintains the highest level of confidentiality regarding ANHC records and information relating to ANHC, its customers and employees. Appropriately uses internal confidential information for business purposes only. Responsible for knowledge and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after Demonstrates initiative by identifying opportunities for process improvement and contributing to team and organizational goals.

Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

Service Excellence: Has a desire to consistently provide a genuinely exceptional experience to every person. Every time. Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team and leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Work Experience: Three years of progressively responsible experience in compliance, auditing, risk management, privacy, internal controls, quality improvement, regulatory affairs, grants compliance, contract compliance, healthcare operations, financial services compliance, government regulation, or a related field.

Two to three years of leadership, supervisory, project management, or program oversight experience preferred.

Education, Certification and Licensure: Bachelor's degree in business administration, healthcare administration, public administration, accounting, finance, law, compliance, public health, nursing, or a related field preferred. Equivalent combinations of education, certification, and directly related experience may be substituted on a year-for-year basis.

Additional Skills & Knowledge: Strong analytical, investigative, documentation, and project management skills. Ability to communicate complex regulatory requirements to operational leaders and staff. Experience developing, reviewing, implementing, and maintaining policies, procedures, standards, and related documentation to support compliance, risk management, and organizational operations.

Physical, Sensory, Environmental Qualifications:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to have access to reliable transportation to attend external meetings as needed. This position primarily performs work in an office environment and may require extended periods of sitting, standing, or using a computer. Reasonable accommodations will be provided in accordance with applicable law. Must be able to communicate clearly via telephone, verbally in person and in writing. Must be able to use computer, multi-line phone, and other office equipment.

Work is performed in a healthcare clinic and office setting. ANHC is a tobacco-free campus.

Equal Employment Opportunity Statement:

Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and