3PL Client Operations Specialist

Client Account Management
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Serve as the primary day-to-day point of contact for 3PL clients
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Build strong client relationships through proactive communication and follow-through
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Lead and participate in client meetings, operational reviews, onboarding calls, and onsite visits
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Represent Product Society professionally in both virtual and in-person client interactions
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Coordinate client requests, questions, escalations, and operational needs internally
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Maintain visibility into account health, open issues, onboarding status, and operational risks
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Help ensure clients receive timely updates and resolution on outstanding items
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Coordinate communication across Slack, email, meetings, and internal systems

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.