Print Services Specialist

Print Services Specialist AlphaGraphics Kansas City

AlphaGraphics Kansas City provides printing, design, and shipping solutions to businesses and organizations across the metro. We're a small, fast-paced team looking for a full-time Print Services Specialist who owns the customer relationship from first contact through final invoice not just the front counter. You'll be the first voice customers hear, and the one making sure everyone clients and the production team alike has what they need to get the job done right.

What you'll do:

Day one, this role owns:

• Greeting and helping every customer phone, email, and in person including monitoring the store inbox and answering calls
• Taking complete, accurate messages and passing along customer details from calls and conversations so nothing gets lost between the front desk and the team
• Processing inquiries, pickup and payment at the front counter
• Processing payments and running an accurate daily closeout
• Managing customer artwork files and staying on top of daily customer requests and inquiries
• Quality checks on print jobs and keeping job ticket filing current
• Learning AlphaGraphics' products, services, and pricing well enough to answer customer questions confidently

As you grow into the role, you'll take on:

• Handling customer complaints and knowing when to loop in management
• Building simple estimates and, eventually, sign estimates
• Quality checks on more complex projects
• Backup coverage during holidays and illness

What we're looking for:

• Comfort with numbers you'll be balancing a daily closeout from day one
• Customer service experience, ideally somewhere you followed a request through to completion, not just handled a transaction
• Strong written and verbal communication
• Reliability and a steady schedule so client deadlines are met
• Experience in printing, or a real interest in learning the trade and growing into estimating and quality control over time

What we offer:

• Hands-on experience in printing, signs, and marketing
• Coaching and feedback from a team that wants you to succeed
• A friendly, collaborative work environment
• Health insurance and HSA
• Paid time off
• MondayFriday, 8-hour day shift no nights or weekends

Compensation: $18.00 - $25.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.