Mailroom & Print Services Associate

Mailroom & Print Services Associate

Provides mailroom and print support services in a university campus environment. This role is customer-facing and supports students and staff with mail, package delivery, and occasional printing needs.

Key Responsibilities

• Sort, distribute, and deliver incoming mail and packages across campus
• Prepare outgoing mail and apply correct postage following regulations
• Assist customers (primarily students) with mail, packages, and print requests
• Support basic and occasional large print jobs (copying, finishing, and scanning)
• Ensure mailroom and print areas are organized and running smoothly
• Track shipments and maintain basic service and package logs
• Answer questions and provide updates on mail, packages, or print jobs
• Receive and organize deliveries from carriers
• Maintain supplies (paper, toner, shipping materials)

Additional Duties

• Troubleshoot basic equipment issues and escalate when needed
• Assist with front desk or reception tasks when required
• Help maintain a clean, organized, and customer-friendly workspace
• Support other campus service needs as assigned

Skills & Knowledge

• Strong customer service and communication skills
• Basic Microsoft Office proficiency
• Good time management and organization
• Familiarity with shipping carriers preferred
• Understanding of postage regulations is a plus

Qualifications (Education, Experience and Certifications)

• Requires high school diploma or GED and 12 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.

Knowledge, Skills and Abilities

• Working knowledge of copier and other related equipment and repair is preferred.
• Requires knowledge and understanding of shipping/receiving procedures.
• Basic electronics knowledge is preferred.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery.
• Possesses troubleshooting and problem-solving skills.
• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
• Possesses excellent customer relations skills and excellent verbal communication skills.

Working Conditions, Mental and Physical Demands

• Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.
• Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.
• Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.
• Dealing with tight deadlines and quick turnaround times imposes high stress levels.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Info

• Job Identification 7139
• Job Category Service Delivery
• Degree Level High School Graduate
• Job Schedule Full time
• Locations Kansas City, MO, United States
• Driving requirements Non-driver
• Sign-on Bonus No