Operations Manager

Description Now is the time to join Cotton Lane Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! Overview The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program. Responsibilities Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist Driving year over year revenue and profit growth Management of expenses to achieve monthly goals and budget Show proficiency and adherence to cash management and accounting protocols How to be the catalyst in team development of the Perfect Patient Experience How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes Qualifications High school diploma or equivalent Five or more years of related work experience in operational management Operations Manager Trainee must possess and maintain a valid driver’s license and automobile insurance. Driver’s license must be verified by completing a motor vehicle record check at the time of hire Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices In lieu of a valid driver’s license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day Travel may be planned or unplanned and is subject to change without notice Preferred Associate degree, Bachelor’s degree Five or more years of experience leading a team, mentoring and coaching subordinates Knowledge/Skills/Abilities Results Oriented (Energetic self-start with realistic goals; meets commitments; persistent, prioritizes daily to achieve results) Effective Team Builder (Integrity; open communication; willingness to confront; motivator; educator; trainer; promotes learning; consistent assessor of talent) Patient Advocate (flexible and adaptive; empathetic; passionate; ethical) Process Focused Operator (data‑driven decision‑maker; details oriented; organized; comprehensive knowledge of all operational processes; computer proficient) Financial Acumen (understands profit drivers; utilizes metrics to manage; builds staff and clinicians’ financial understanding; aware of local market competition) Influencer (active listener; builds trust for coaching; creates win‑win change; tailors coaching style; celebrates improvement) Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit & loss statements Proficient in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment Displays independent judgment and timely decision‑making based on available information that may be vague or limited Ability to multitask in fast‑paced, ambiguous environments without compromising quality Prioritizes tasks and projects with limited direction, while contributing to organizational success Read, analyze, and interpret financial and legal documents; respond to inquiries from patients, team members, regulators, vendors, and community members Draw valid conclusions, apply sound judgment, and make decisions under pressure Interpret and apply policies and procedures Work with mathematical concepts such as probability, statistical inference, fractions, percentages, ratios, and proportions in practice Strong personal responsibility; collaborative; accepts direction Strong commitment to educational advancement; flexible adaptation of processes to meet unique needs Effective communication and presentation skills; lead team, prioritize duties, coach, mentor, train, and conduct performance evaluations and feedback Organizational ability and systematic approach; turns chaos into order Problem solving and analytical skills Detail oriented, organized, process focused, proactive, patient focused Creates presentations with outstanding skills Work Environment The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous substances The noise level is usually low to moderate, with occasional exposure to irate team members, vendors or patients While performing the duties of this job, the team member is regularly required to sit, stand, walk, use a keyboard, handle, or feel, reach with hands and arms, see, talk and hear The team member will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds. Occasionally required to stoop, kneel, bend, or crouch Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and standard office equipment Benefits Medical, dental, and vision insurance Paid time off Tuition Reimbursement 401K Paid time to volunteer in your local community Upon completion of the Operations Manager training program, this role will be a salaried position. PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members. Salary Information $26.50-$37.00 / Hourly #J-18808-Ljbffr