Senior IT Project Manager (IT Operations & Service Desk)

job summary:
We are seeking a Senior IT Project Manager to direct key enterprise initiatives across IT Operations, End-User Computing, and Service Desk modernization. You will lead cross-functional teams and external implementation partners to deliver high-visibility workflow enhancements, asset lifecycle overhauls, and infrastructure expansion projects.

 
location: Telecommute
job type: Contract
salary: $74.50 - 84.50 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:

• Own end-to-end planning, risk tracking, and delivery of IT Operations and digital workplace initiatives to production.
• Drive cross-functional ServiceNow projects optimizing onboarding, associate changes, and asset lifecycle management.
• Facilitate collaboration across EUC, Architecture, Security, Infrastructure, and Service Desk teams.
• Manage vendor alignment, RAID logs, and regular executive-level status reporting.

qualifications:
REQUIRED QUALIFICATIONS

8+ years of enterprise technology Project Management experience.

Active PMP Certification.

Hands-on proficiency in SAFe Agile and Waterfall project methodologies.

Strong working knowledge of ServiceNow and vendor delivery management.

Local to the Framingham/Marlborough, MA area with flexibility for occasional onsite meetings.

PREFERRED QUALIFICATIONS

Bachelor's Degree in Computer Science, Information Systems, or a related field.

Experience with Service Desk automation and conversational AI technologies.

Proven track record leading digital workplace and Tech Bar service enhancements.

skills:
conversational AI platforms,enterprise technology,IT Operations,RAID,ServiceNow,User Computing,End-User Services,communicative,highly organized,authoritative,executive leadership,Architecture,asset tracking,automation,operational efficiency,PMP Certification,enterprise governance,Client Management,presenting,governance,Infrastructure,compliance standards,metrics,Microsoft Teams,Project Management,project planning,project plans,Proof of Concept,risks,risk,Security,Service Desk,Digital Workplace

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.