Transit Operations Training Coordinator

Description Under general direction, develops and conducts programs to train and certify newly hired or existing coach operators and maintenance personnel, and other related duties as assigned. Examples of Duties Conducts classroom and behind-the-wheel training with a focus on customer service, safety, courtesy and reliability in compliance with California Department of Motor Vehicles (DMV) and Federal Transit Administration (FTA) guidelines and requirements. Trains bus operators and Maintenance personnel in all areas of coach operation, including vehicles, equipment and procedures. Conducts obstacle course and behind the wheel training. Administers course reviews and written examinations. Evaluates a variety of instructional materials including external training materials and media products to determine the best resources for use in instruction, including computer and web-based training programs. Assists in the development and design of instructors’ guides, participants materials and assessment/evaluation instruments. Assists with the development of Line Instructors, Assistant Trainer & Acting Supervisors Evaluates and counsels student coach operators regarding performance; conducts interviews and behind the wheel evaluations as needed. Performs regular coach operator on-board observations and evaluation of operator performance. Conducts training on all bus equipment and operating procedures; recertifies and retrains coach operators in general operations and/or specialized courses. Examines operators in all areas of coach operations, administers (DMV) tests as needed for operators and maintenance personnel. Completes and files all state and federal training certification documents. Develops training materials, handouts, and lesson plans for training programs specific to Bus Operators and Maintenance personnel. Periodically reviews materials to ensure compliance with state and federal regulations. May serve as an advisory member of the Agency Accident Review Committee & Public Transportation Agency Safety Committee (PTASP). Act on behalf of the Training & Safety Manager absent for the CHP Terminal Inspections. Communicates with other agencies to keep current on teaching materials, aids and techniques used in the transit industry; performs additional research as necessary to improve materials and methods. Assists the Training & Safety Manager in monitoring the transportation department’s Safety Key Performance Indicators (KPI)’s and safety programs. Provides office support to the Safety and Training Division which includes recordkeeping, documentation of Motor Coach Operator Trainee performance and coordination of scheduling for training. Participates in the formulation of departmental safety plans, policies and procedures and ensures implementation based on proper application of required safety regulations. Assists in developing safety policy and procedures dealing with bus operations and maintenance safety. Determines training needs, recommends, develops and conducts training to diverse groups of employees on various safety awareness, prevention and investigation programs. Assists in overseeing the maintenance of operator and maintenance personnel training records. Performs Hazard Recognition/Identification Procedures, as necessary. Also performs Hazard analysis, assessment, evaluation and resolution procedures. Assists in the preparing and conducting of emergency drills. Assists in the preparations all Roadeo events (i.e., Local, Regional, and International). May operate in revenue service, if necessary. Travel as needed, and other duties as assigned. Typical Qualifications Education and/or Experience High school graduate or equivalent G.E.D. AND Five (5) years’ experience in the operation of motor coaches comparable to those operated by the City’s transportation department with a public or private transit agency and prior experience instructing adults in a formal training program, such as behind the wheel instruction and classroom instruction OR three (3) years of supervisory experience in public or private transit. Knowledge And Abilities Ability to develop and write training materials and design course curriculum; maintain records and prepare reports; instruct and train employees in the safe operation of Agency vehicles; and evaluate the performance of students and veteran coach operators. Must also possess the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; effectively present information both orally and in writing and respond to questions from groups of managers, employees, clients, customers, and the general public; apply concepts of basic algebra and geometry; apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; and ability to deal with problems involving several concrete variables in standardized and unique situations. Must be familiar with current business operating systems, software, and programs. Knowledge of transit operations including equipment, bus operation procedures, safety regulations and federal and state public transportation regulations; teaching methods and practices. Physical Demands and Working Conditions Work is generally performed both in an office environment and in the field with frequent interruptions. Work requires visiting a variety of locations, exposure to seasonal weather conditions, noisy and hazardous traffic situations, around moving machinery, exposure to dust, fumes, gases, noises and extremes in temperature and humidity. Physical demands include standing, kneeling, bending, reaching and grasping for objects, driving and potentially assisting a disabled passenger by pushing or pulling a wheelchair on or off the bus. Work frequently involves meeting deadlines. May be required to work early mornings, late nights, holidays and/or weekends. License Must have and maintain a valid California Driver’s License (Class A or B) with air brake and passenger endorsements and a valid DMV Medical Examiner’s Certificate at the time of appointment. Ability to obtain a Department of Transportation (DOT) Instructor certifications within six (6) months of appointment. A safe driving record is required. Must not have any preventable accidents in the last three (3) years. External candidates must provide a current California DMV driving record printout obtained from a DMV Kiosk. Must complete and pass a nationwide criminal background check to be certified to administer the DMV driving tests for the Employee Testing Program. Testing Process Project - Pass/Fail Oral Interview - 100% of total score Once eligibility list is established, you may be invited to a final department interview to assist in the recruitment selection* Candidates may be required to present their project during the final department interview* Testing process is subject to change. Candidates must pass all examinations to be placed on the eligible list. Placement on the eligibility list does not guarantee you an interview with the Department of Transportation. Possession of minimum qualifications does not guarantee an invitation to the next step in the selection process. All candidate materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the recruitment process. Vacation 8 hours per month and increasing with years of service. Holidays 13 fixed holidays per year plus additional 20 hours of floating holiday per calendar year. Sick Leave Ten (10) hours per month, with option to convert sick leave to cash after five (5) years of service, subject to terms and conditions. Retirement The City offers the CalPERS 2.0% at 62 pension formula for new CalPERS members hired on or after January 1, 2013, or 2.0% at 55 pension formula for existing CalPERS member with less than a six-month break in service from another CalPERS or CalPERS reciprocal agency. Health Insurance The City will pay the PPO Plan premium for a full-time employee plus one (1) dependent. Retiree Medical Competitive lifetime benefit upon CalPERS retirement required years of City service, subject to other terms and conditions. Educational Reimbursement Up to $2,500 per fiscal year for full-time permanent employees subject to course eligibility requirements. Continuous Service Bonus On each five-year anniversary of continuous satisfactory service to the City as a full-time, permanent employee. Bilingual Bonus Pay The city shall pay each approved full-time employee a Bilingual Bonus of thirty-one dollars ($31.00) per pay period as long as the employee remains eligible for the bonus. Life Insurance The City pays up to a total of $40,000 of insurance coverage for full-time permanent employees. Deferred Compensation Voluntary enrollment, no City match. Credit Union Savings and loan services available through South Bay Credit Union, Kinecta, and F&A Federal Credit Union. Application Questions Please describe your experience instructing adults in formal training programs. Your response should include the amount of time you spent training, as well as your specific roles. Please describe your knowledge and experience of the Public Transportation Agency Safey Committee (PTASP). Please describe your knowledge and experience of abiding by and teaching the Hours of Service regulations. Please describe in detail your approach on how you would structure a post-accident training program for someone you need to retrain as a result of being involved in a preventable accident for hitting a fixed object (parked car). Please describe in detail your approach to training a new hire that has been unresponsive in learning the agency’s operating practices and procedures. Please describe in detail your experience with keeping track of employee’s credentials. Please describe in detail the curriculum (training material/content) you’ve previously prepared for training courses, programs, and/or initiatives. Have you failed or refused to take a DOT pre-employment drug and/or alcohol test in the previous two years? #J-18808-Ljbffr City of Gardena