Revenue Operations Strategist for Growth & Governance

Requirements 5+ years of experience in Revenue Operations or Sales Operations in a high-growth SaaS environment

• Proven experience partnering closely with senior sales leadership (e.g. VP/SVP level)
• Proven ability to influence Account Executives and improve deal outcomes without formal authority
• Strong analytical skills with experience in data modeling, reporting, and dashboarding
• Hands-on experience using Gong (or similar) for deal inspection, coaching, and enablement
• Experience leveraging AI tools to drive sales efficiency and improve decision-making
• Deep understanding of sales processes, pipeline management, forecasting, and CRM best practices
• Strong knowledge of quote-to-cash processes, deal governance, and approval workflows
• High level of integrity and attention to detail, with a track record of maintaining data quality and enforcing standards
• Ability to balance commercial agility with operational discipline
• Confidence to challenge stakeholders and enforce standards when required

What the job involves Tacton is seeking a Senior Manager, Revenue Operations to act as the primary operational partner to the SVP of Sales (North America)

• This role sits at the intersection of revenue growth and operational governance, requiring a unique ability to drive commercial performance while enforcing discipline, data integrity, and process adherence
• You will operate in close partnership with the sales organization, contributing insights to pipeline reviews, deal discussions, and forecasting cadences without owning or leading the sales management process
• At the same time, you will serve as a control point for deal quality, CRM hygiene, and quote-to-cash execution
• You will work directly with Account Executives on active opportunities, providing candid, data-driven guidance on deal strategy, qualification, and next steps
• Your role is to improve deal quality and win rates through insight and challenge, not to manage salespeople or own deal execution
• Act as a strategic advisor to the SVP of Sales, providing data-driven insights to improve pipeline health, deal progression, and win rates
• Proactively identify risks and opportunities across the pipeline and guide AEs and sales leadership on actions required to improve outcomes
• Support and enhance pipeline reviews, deal inspections, and forecasting processes by providing structured insights, risk assessments, and recommendations to sales leadership
• Drive adoption of best practices in opportunity management, qualification (e.g. MEDDIC), and sales execution
• Enforce adherence to sales rules of engagement, approval processes, and commercial policies
• Ensure high standards of CRM data quality, pipeline accuracy, and forecasting integrity
• Act as a key stakeholder in deal structuring, approvals, and contract governance
• Maintain discipline across the quote-to-cash process to ensure accurate downstream reporting and invoicing
• Support territory planning, pipeline coverage analysis, and performance tracking
• Work directly with AEs and sales leadership to provide structured recommendations to improve deal outcomes
• Analyze pipeline, activity, and performance data to identify trends, risks, and opportunities
• Deliver candid, constructive feedback, grounded in data and insights, even when it challenges current deal strategy
• Prepare and deliver structured insights ahead of pipeline and deal review processes, highlighting stalled or at-risk opportunities and recommended actions for sales leadership
• Leverage Gong insights to conduct targeted deal reviews with AEs, highlighting risks, missed signals, and improvement opportunities
• Provide evidence-based feedback using call data to improve messaging, discovery quality, and stakeholder alignment
• Build and maintain enablement libraries in Gong in collaboration with Product Marketing and Product Management
• Translate call and deal insights into scalable coaching programs, playbooks, and training materials
• Support sales leadership with actionable insights for coaching AEs and improving win rates
• Identify and implement AI-driven opportunities to improve sales effectiveness, pipeline quality, and operational efficiency
• Leverage AI tools (e.g. Gong, CRM analytics, and emerging technologies) to:
• Improve deal inspection and risk identification
• Automate manual processes and reporting
• Enhance forecasting accuracy and pipeline visibility
• Partner with Go-to-Market teams to embed AI into daily workflows and decision-making
• Act as a control point for deal structuring, pricing governance, and approval workflows
• Ensure all deals comply with internal policies and approval matrices
• Support complex deal execution by coordinating with Legal, Finance, and other stakeholders
• Ensure accuracy and completeness across the quote-to-cash process
• Maintain high data quality standards across CRM and revenue systems
• Perform regular audits of key data points including ARR, pipeline, and deal attributes
• Ensure deal data is structured to support downstream processes such as invoicing and reporting

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