In Room Dining Server

Job Title

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Follow daily assigned employee shift side work.
• Double check all VIP orders with your manager on duty
• Immediately communicate all special guest needs to your Manger on duty.
• Paces all In Room Dining order distribution and deliveries to our standards
• Compile trip report logs.
• Assist with amenity delivery.
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment's and stored accordingly.
• Assist Inspecting hotel hallways/landings for Room Service equipment.
• Maintain departmental requisitioned supplies properly stored and organized.
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

• Previous Point of Sale System experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Required Education and Experience

• Previous Food and Beverage experience in a fast paced, luxury hospitality setting required

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V