Sheriff's Office Communications Management Analyst

Overview The San Mateo County Sheriff’s Office is seeking a highly qualified candidate to serve as the Sheriff’s Office Communications Management Analyst, supporting social media content, public information, and internal communications. Reporting directly to the Sheriff’s Director of Communications, this role will oversee the development of the Sheriff’s Office Annual Report, assist with major updates to the Sheriff’s Office website, and serve as a lead content developer for the sheriff’s office social media accounts. The Communications Management Analyst will research social media best practices and trends, provide recommendations and ideas to the Sheriff’s Director of Communications and the Communications Team, and act as a brand champion helping define the sheriff’s office brand for years to come. During emergencies, the analyst may also serve as a Public Information Officer (PIO) in the County’s Joint Information Center (JIC). Responsibilities Create engaging content for sheriff’s office social media accounts following best practices in policing and local government. Manage social media accounts with a customer-service mindset, monitoring messages and comments to ensure timely responses to community questions. Capture content at community events, which may occur outside of regular business hours. Edit videos for social media and internal training purposes. Ensure social media and website content complies with accessibility standards. Develop and make regular updates to content on the sheriff’s office website. Prepare and disseminate internal messaging, news releases, e-newsletter content, and other public information materials as needed. Respond to media inquiries in the absence of the Sheriff’s Director of Communications. Work collaboratively with members of the sheriff’s office Communications Team and Public Information Officers from county departments and allied agencies. Design graphics, PowerPoints, and promotional materials for internal and external use. Develop an Annual Report for the sheriff’s office, coordinating closely with internal stakeholders. Perform related duties as assigned. Ideal Candidate Skills A people-oriented outlook and the ability to thrive as an enthusiastic team player, bringing creativity and a willingness to think outside the box. Experience with editing video and multimedia content for social media. Knowledge of graphic design and photo editing. Experience with responding to media inquiries and developing news releases. Excellent writing and copyediting skills, including familiarity with AP Style. Thoughtfulness, discretion, and tact in advising leaders and colleagues on sensitive issues and proposing solutions. Ability to establish and maintain effective working relationships with colleagues and partners from allied agencies. Excellent public speaking and presentation skills. Flexibility, adaptability, and a willingness to learn new skills and processes. Ability to work with minimal supervision and produce superior work on deadline. Education and Experience Equipped with a bachelor’s degree with coursework in journalism, communications, or a related field. Three years of public relations, communications, or related experience. Equivalent to graduation from an accredited four‑year college or university with major coursework in business administration, public administration, or a related field. At least three years of professional administrative experience is typically required for the Management Analyst level. Knowledge Project and/or program management, analytical processes, and report preparation techniques. Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures. Principles of mathematical and statistical computations. Research and reporting methods, techniques, and procedures. Modern office practices, methods, and computer equipment and applications related to the work. English usage, grammar, spelling, vocabulary, and punctuation. Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Principles and practices of public administration as applied to operational unit and program administration. Principles and practices of county management and government. Sources of information related to a broad range of county programs, services, and administration. Basic principles, practices, and procedures of funding sources and grant funds disbursement. Principles and practices of contract administration and evaluation, public agency budget development and administration, and sound financial management policies and procedures. Recent and ongoing developments, current literature, and sources of information related to the operations of the assigned division. Record‑keeping principles and procedures. Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and county staff. Abilities Assist in development of goals, objectives, policies, procedures, and work standards for the department. Coordinate and oversee programmatic administrative, budgeting, and/or fiscal reporting activities. Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative. Conduct research on a wide variety of administrative topics, including grant funding, contract feasibility, budget and staffing proposals, and operational alternatives. Evaluate and develop improvements in operations, procedures, policies, or methods. Research, analyze, and evaluate new service delivery methods, procedures, and techniques. Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. Interpret, apply, explain, and ensure compliance with applicable federal, state, and local policies, procedures, laws, and regulations. Establish and maintain a variety of filing, record‑keeping, and tracking systems. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Operate and maintain modern office equipment, including computer equipment and specialized software applications programs. Use English effectively to communicate in person, over the telephone, and in writing. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Plan, organize, and carry out assignments from management staff with minimal direction. Plan and conduct effective management, administrative, and operational studies. Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Effectively represent the department and the county in meetings with governmental agencies, community groups, and various businesses, professionals, and regulatory organizations, and in meetings with individuals. Licenses and Certifications Depending upon assignment, possession of a valid California driver’s license. #J-18808-Ljbffr Nashville Public Radio