Housekeeping Manager

Housekeeping Floor ManagerJoin the team at MGM Resorts International, where you'll lead a team dedicated to delivering exceptional cleanliness, comfort, and service throughout the property. In this role, you'll oversee daily housekeeping operations within assigned areas, ensuring high standards are maintained and operations run smoothly and efficiently.Working in a fast-paced luxury resort environment, you'll support team members, uphold departmental standards, and help create an outstanding guest experience that reflects the world-class service and elegance of the property. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us!The Day-To-DayOversee and ensure the smooth operation of assigned housekeeping areasSupervise, train, direct, and assist Guest Room Attendants and House PersonsConduct daily briefings and schedule meetings with assigned team membersEnsure cleanliness of guest rooms, hallways, lockers, lobbies, and assigned public areas in accordance with department standardsPerform daily written guest room inspections and frequent visual inspections of guest rooms and public areasMonitor team productivity and communicate any performance concerns or areas below standards to the Executive Assistant HousekeeperDistribute workloads fairly and evenly among assigned team membersProvide regular feedback, coaching, counseling, and discipline related to job performance, guest service, and department policies and proceduresThe Ideal CandidateMust be 18 years of age or olderHigh School Diploma or GEDTwo (2) years of prior relevant experience in a related field, preferably Housekeeping and/or Hotel ManagementKnowledgeable with OSHA regulations, to include implementation and enforcement of safety guidelines, proper chemical usage, handling of BIOHAZARD materials, and injury preventionExceptional customer service and interpersonal skills to communicate effectively with all stakeholdersMust be able to work various shifts, including weekends and all holidaysThe Perks & BenefitsHealth & Income Protection benefits (for eligible employees)Professional and personal development opportunities through employee programs and network groupsFree meals in our employee dining roomFree parking on and off-shift at all MGM Resorts propertiesWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts