Planning Assistant

Job Description

Planning Administrative Assistant

Keep Operations Moving. Drive Customer Success.

We're seeking a highly organized Planning Administrative Assistant to support our Planning and Customer Service team. In this fast-paced role, you'll play a key part in coordinating customer communications, scheduling project activities, and ensuring critical information is collected to keep installations and customer projects on track.

If you're detail-oriented, enjoy working with customers, and thrive in a collaborative environment, we'd love to hear from you!

What You'll Do

• Support Customer Service Planners with daily administrative and scheduling activities.
• Communicate with customers to gather required information, including machine log files and installation documentation.
• Coordinate machine installation planning by sending utility requirement lists and confirming customer readiness.
• Request attendee information and background details for equipment training sessions.
• Schedule and coordinate installation, training, and service activities by proposing and confirming dates with customers.
• Maintain accurate records and provide timely updates to internal teams.
• Help ensure customer projects remain organized, on schedule, and executed seamlessly.

What We're Looking For

• Previous administrative, customer service, scheduling, or planning experience.
• Excellent communication and organizational skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Proficiency with Microsoft Office (Outlook, Excel, and Word).
• A proactive, customer-focused attitude with strong follow-up skills.
• Experience in a manufacturing, engineering, or industrial environment is a plus.