System Support Associate

Job Description

Job Description

• Company Overview: PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR provides a complete, integrated HR solution that supports the full hire-to-retire lifecycle and a range of customer resources (SEEDS sales and marketing program, PrismHR LIVE Conference, and ongoing learning opportunities).

• Position Title: System Support Associate

• Position Summary: Responsible for implementing, modifying, and maintaining Electronic Data Interchange (EDI) file feeds that support critical healthcare data exchanges. Requires hands-on technical expertise, solid understanding of U.S. healthcare EDI standards, and strict adherence to HIPAA. Works as part of a technical team to integrate secure data feeds, ensure data integrity, and support ongoing system operations.

• Essential Duties & Responsibilities:

• Implement, configure, and modify EDI file feeds to support business and operational needs.

• Develop, maintain, and support EDI integrations using programming languages.

• Create, manage, and support secure data transfer connections using SFTP (Secure File Transfer Protocol).

• Gather specifications from clients, carriers, and vendors and deliver solutions that meet requirements.

• Ensure compliance with HIPAA regulations and U.S. healthcare industry standards when managing sensitive patient data.

• Collaborate with internal technical teams, business stakeholders, and external partners on data exchange requirements.

• Participate in testing, validation, and deployment of new or modified EDI feeds.

• Maintain technical documentation, process flows, and support procedures.

• Support audits and compliance reviews by providing technical documentation and system insight.

• Regular on-site attendance is an essential job function due to the need for secure access, collaboration on sensitive technical matters, operational meetings, and hands-on involvement.

• Marginal Functions:

• Build, maintain, and promote relationships with team members and peers across disciplines to ensure effective coordination of communications and services.

• Attend webinars and training to stay current on best practices.

• Complete projects and other duties as assigned by supervisor.

• Knowledge, Skills & Abilities:

• Strong proficiency in C#, Java, Python, and SQL for developing and maintaining EDI integrations.

• Hands-on experience configuring, managing, and troubleshooting SFTP connections.

• Solid understanding of U.S. healthcare and benefits administration, including FSA, HSA, COBRA, 401(k), 403(b), Roth, and related benefit programs.

• Working knowledge of HIPAA compliance, data privacy, and security standards within the U.S. healthcare industry.

• Required Education & Experience:

• Bachelor’s degree preferred in computer science, information technology, or related field, or equivalent combination of experience, skills, and education (including non-traditional degree programs, certifications, or job training).

• Two (2) to Five (5) years of demonstrated experience implementing and supporting EDI, carrier, and vendor file feeds.

• Experience working in a multi-state environment or with a Professional Employer Organization (PEO) preferred.

• Proficiency with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed.

• Physical, Mental & Communication Demands:

• Physical: Sedentary work with extended sitting; frequent use of hands for keyboard and mouse; occasional movement in office and to meetings or conferences; visual acuity to read screens and printed materials; minimal lifting of documents; domestic travel up to 25%.

• Mental: Sustained concentration and analytical thinking; independent judgment and timely decision-making; high attention to detail; problem-solving for complex client implementation and customer issues; multitasking and stress management in customer-facing situations.

• Communication: Strong interpersonal skills; cultural sensitivity; clear written communication for requirements and documentation; verbal communication to explain technical concepts and provide recommendations; regular use of virtual communication tools and presentation skills for remote and in-person audiences.

• Benefits:

• Health insurance: medical, dental, and vision coverage.

• Retirement plan: 401(k) with company match.

• Paid time off: PTO, holidays, parental leave, and sick leave as required by applicable state law.

• Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.