Non-Clinical - Administrative - Patient Services Representative

Job Title This is a fast-paced 200+ daily patient caseload clinic Required Qualifications HSD/GED Experience with medical insurance, referral processes, and benefit plans 1 year of recent experience working in an outpatient clinic Previous Epic EMR experience Experience with high call volume settings Ability to read, understand, and respond to detailed oral and written instructions Preferred Qualifications 2+ years' recent experience working as a Patient Service Representative Understanding of medical terminology Job Duties Primary point of contact for patient relations in person and by phone Greet patients and assist in resolving patient concerns and escalating as appropriate Check patients in/out and collect co-payments, give receipts, and reconcile payments Verify patient demographics and insurance information in CS-Link/Epic Schedule appointments and complete patient registration Process and track referrals and authorizations for various insurance types Handle patient/provider correspondence Explains policies, procedures, or services to patients Sanitize workspace using provided supplies and following department guidelines