Service Designer

Job ID: 99771863680Posted: 2026-08-26Location: New York, New York, United StatesSalary: $192,000.00 - $288,000.00Category: Technology, Digital Design Engineering, ProfessionalCompany: CitiThe User Experience Sr. Lead Analyst is a senior level principal role, acting as a thought leader in the research, analysis and design of digital products and systems.User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.The UX Design Group’s primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients’ needs.Responsibilities:Lead meetings with users, clients, product sponsors and technology to understand project requirementsPlan and perform UX research, define IA, user journeys, and create personasIdentify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metricsWork closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutionsPerform relevant testing to validate and inform design decisionsCreate wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suiteApply a positive and constructive attitude to all feedbackUse and contribute to the approved design systemContribute to design standards and best practicesPerform detailed handover to development teams, ensuring they have all they need to implement the designsProvide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designedContinuously look for opportunities to improve research and design practices and processes, keeping track of latest trends, standards, and tools in the industryEnsure all designs comply with ADA/WCAG standards for accessibilityDeliver on-time, identifying and managing risks to ensure timelines are met, and escalating where neededHelp to train, support and develop junior team members, and identify opportunities for colleagues to specialize and growConfidently challenge substandard work by other team members, providing coaching and guidance to resolveBuild consensus, and find smart solutions when colleagues and stakeholders are in conflict over technical or design Provide thought leadership to the wider UX community of practiceEvangelize the value of UX within the wider organizationUse your network of contacts (internally and externally) to raise the profile of UX at the firmAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:10+ years of relevant experienceStrong attention to detail & analytical skillsSignificant experience on complex, enterprise-scale design projectsExcellent communication and presentation skillsExcellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.Significant experience using/creating design systemsSignificant aptitude for coaching and mentoring junior designersKeen interest in, or knowledge of, banking or financeHTML/CSS Development SkillsSoftware Development or Program Management ExperienceParticipation in external UX groups or communitiesEducation:Bachelor’s/University degree, Master’s degree preferredAt least one formal UX Qualification------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Digital Design Engineering------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New York New York United States------------------------------------------------------Primary Location Full Time Salary Range:$192,000.00 - $288,000.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Anticipated Posting Close Date:Sep 02, 2026------------------------------------------------------Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.Illinois residents – AI Notice and Right------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.