Medical Assistant

Medical Assistant (MA) - FT - Days - Plastic & Recon Surgery InstituteDHR Health - US:TX:McAllen - DaysSummary:Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.Position Summary:Assist administrative and clinical team members by performing a variety of clerical and clinical duties to ensure departmental function within the practice as well as departmental compliance in accordance with State and Federal regulations. Such duties include but are not limited to: Scribing, wound care, post-operative visits, assisting providers with patients, making appointments, taking calls from patients, pharmacies and other physician offices. Participates in volunteer programs and special assignments, and performs other duties as assigned within scope of practice.Position Education/Qualifications:· High School graduate or G.E.D. certificate preferred.· Completion of a Medical Assistant Program· BLS required, if not on hire, within the first 30 days of employment· Must be able to be sensitive to cultural and bilingual issues· Organizational skills are necessary· Good written and verbal communication skills required· Ability to read, write and speak English, required· Ability to communicate clearly and concisely with all levels of nursing, administration, and physician· Physician office experience is preferredJob Knowledge/Experience:· Two (2) years experience in a busy physician office, preferred· Ability to take vital signs to include, but not limited to: height, weight, blood pressure, temperature and pulse· Must have computer experience and must be able to learn practice IS system· Previous experience with an EMR system preferred· Must have excellent customer service and organizational skills· Requires reasoning ability and good independent judgmentResponsibilities:· Perform basic administrative medical assisting functions, assists RN and MD· Assist in obtaining patient history, chief complaint and vital signs as necessary· Schedule, coordinate, make referral appointments within DHR or outside of DHR and monitor appointments for patient compliance· Understand and adhere to managed care policies and procedures as it affects patient benefits for office or hospital visits or procedures· Keep rooms neat, clean and well stocked with supplies· Set up rooms as needed for in office procedures· Maximizes patient flow in clinic for MD and other providers· Assist physician with in office procedures as needed· Monitor schedule in order to ensure that medical records needed from other physicians or hospital are obtained prior to patient coming into the office for scheduled visit· Referral letter process· Orders and keeps inventory of all medical and injectable supplies and or orders office supplies as needed.· Meets with patients to present surgical orders, explain post op care, answer any of the patient or families questions and walks the patient through the process to register at the hospital for surgery as needed· Perform clinical and surgical photography to be used for medical education, patient education, publications, medical/legal, and patient progress photographic projects.· Comply with quality assurance practices· Screen, collect and follow up on patient test results· Collect and process specimens accurately and timely· Perform diagnostic and laboratory tests and wound care as necessary· Adhere to established patient screening procedures at all times· Scribe for physicians as needed· Assist with the preparation and administration of medications and immunizations; or phlebotomy· Maintains lab as needed· Maintains accurate medication and immunization records· Authorize drug refills and provide prescription information to pharmacies as needed· Prepares and maintains patient files in an orderly fashion· File and or scan faxed information in charts after review by provider as necessary· Ensure that positive results or stat results are provided to the practitioner in a timely manner· Perform inventory of supplies and equipment as necessary· Clean and sterilize instruments, as directed and dispose of contaminated supplies as needed· Answer and direct all phone calls appropriately· Register patients, confirm appointments, verify insurance benefits, as needed· Performs other assigned duties as assignedLines of Responsibility:(Chain-of-command) Practice Manager 2. Director DHR Health Clinics 3. Chief Ambulatory OfficerCustomer Service:Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.Age Specific:Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.Americans with Disabilities Act (ADA):A. Essential Duties : Indicated by bold print within performance standards, preceding individual numbered criteria.The following table provides physical requirements that will be associated with, but not limited to, this position:Light/moderate lifting up to 20 lbs, from the floor to shoulder height. - Yes - Kneeling - YesMust be able to assist other employees with lifting more than 20 lbs. - Yes - Walking - YesLight/moderate carrying up to 20 lbs. - Yes - Standing/Squatting - YesStraight pulling - Yes - Sitting - YesPulling hand over hand - Yes - Pushing - YesRepeated bending - Yes - Stooping/Bending - YesReaching above shoulder - Yes - Climbing Stairs - YesSimple grasping - Yes - Climbing Ladders - NoDual simultaneous grasping - Yes - Depth Perceptions needed - YesAbility to see - Yes - Identify Colors - YesOperating office equipment - Yes - Twisting - YesOperating mechanical equipment - Yes - Crawling - NoAbility to read and write - Yes - Ability to Count - YesAbility to hear verbal communication without aid - Yes - Operating Personal Vehicle - YesAbility to comprehend written/verbal communication - Yes - Other: Ability to deal with stress - YesOSHA Category - IIIB. Working Conditions : The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.D. Aptitudes : HIGH 1 2 3 4 5 6 LOWIntelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3Numerical: Ability to perform arithmetic operations quickly and accurately.