Operations Assistant

Job Description

Job Description

Merrick, Inc. is looking for an organized, dependable, and detail-oriented Operations Assistant to join our team. This position provides administrative support to our Operations and Billing Bypass Service departments and plays an important role in keeping transportation communication, scheduling, records, and day-to-day operations running smoothly. 

Merrick, Inc. offers a unique variety of life enrichment, employment, and vocational rehabilitation to more than 375 clients. We are the largest day program in Ramsey County with a 60-year history of leadership in person-centered planning, self-advocacy, meaningful work options, and continuous innovation.

Merrick, Inc. Offers

• Monday - Friday set schedule.
• Multiple different health insurance options through Medica.
• Up to a 3% retirement match.
• $5 per pay period dental insurance for the employee.
• Free life insurance for the employee & all dependents.
• A great work environment.

What You’ll Do

• Provide administrative support to the Operations and Billing Bypass Services departments.
• Monitor and sort transportation emails and follow through with requests.
• Answer and direct incoming phone calls and greet individuals at the transportation entrance in a friendly and professional manner.
• Process and distribute incoming and outgoing mail.
• Maintain organized and accurate files.
• Complete data entry and maintain databases to ensure information is current and accurate.
• Serve as a backup liaison between transportation providers and program departments, including coordinating, scheduling, and canceling transportation as needed.
• Provide backup support to the Transportation Manager as assigned.
• Assist with other projects and responsibilities as needed.

What We’re Looking For

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Strong written communication skills, including grammar, spelling, and attention to detail.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience entering, organizing, and maintaining data accurately.
• Ability to use Excel functions such as formulas, sorting, filtering, and creating simple reports or charts.
• Strong general technology skills and the ability to learn new software and tools.
• Strong organizational skills and attention to detail.
• Ability to manage confidential information with discretion.
• Ability to work independently while also collaborating effectively with others.
• Ability to manage multiple tasks and changing priorities throughout the day.
• Ability to pass a criminal background check.

Physical Functions

The physical demands are representative of those that must be met by an employee to successfully perform the essential responsibilities of this position. The employee must be able to continually sit and communicate throughout each day; and be able to stoop, bend, kneel, twist, run, reach, and regularly push or pull up to 10 pounds. Reasonable accommodations may be made of all essential physical functions. 

Our Commitment to DEI 

We are dedicated to building a diverse team of employees who have a ongoing commitment to strengthening diversity, equity and inclusion in the workplace. 

If you are excited about this role and you feel that you would be an asset to this position, regardless of your past experience, we highly encourage you to apply. We value people for all life, education and work experience.