Front Desk Lead & Office Manager

Front Desk Lead & Office Manager – Brickell Location Centner Wellness is Miami’s premier hub for cutting-edge wellness, biohacking, and integrative therapies. Our mission is to empower our clients to heal, optimize, and thrive by combining science-backed modalities with intentional care and elevated service. We are seeking a Front Desk Lead & Office Manager for our Brickell location. This is a leadership role responsible for daily operations, client retention, inventory management, cleanliness standards, social media content creation, and front desk systems . Key Responsibiliti esLocation Oversight & Operatio nsSupport Management Team with full day-to-day operations, including inventory management, reporting, and dashboard maintenanc e.Manage Spa attendants, ensuring the facility remains pristine at all times, including laundry, treatment room upkeep, and overall facility maintenan ceLead Management & Client Retenti onCollaborate with Sales Team, including calling and nurturing inbound lea dsFollow up with warm and existing leads to support conversi onEnsure consistent communication and follow-up with gues tsMaintain detailed notes and pipeline organizati onCapture client testimonials, success stories, and guest experiences to support marketing and social media initiative s.Identify opportunities to showcase client journeys, events, and wellness outcomes through authentic conten t.Front Desk & Systems Manageme ntProcess invoices accurately and efficient lyManage appointments correctly in CRM syst emCollect deposits and ensure proper booking protocols are follow edConfirm appointments and maintain schedule accura cyProvide detailed knowledge of services, packages, and membershi psCommunicate effectively and professionally with all gues tsSupport Management Team in running and maintaining critical business repor tsCreate and coordinate basic photo and video content for social media, including client experiences, team highlights, and behind-the-scenes moment s.Assist with maintaining social media content calendars and ensuring a consistent flow of content from the locatio n.Requiremen tsStrong organizational and operational skil lsStrong data analysis and spreadsheet skills (Excel, Sheets, etc .)Experience using CRM systems (Go High Level preferre d)Experience using Zenoti or similar booking softwa reAbility to manage inventory and operational logisti csComfortable capturing content for social media and collecting client testimonials; experience with Canva, CapCut, or similar tools is a plu s.Comfortable overseeing cleaning duties and maintaining high standar dsSales-minded with a focus on client retenti onProfessional, confident, and proactive communicat orFull-time positi onIdeal Candida teHas experience in a wellness center, med spa, clinic, or luxury fitness environme ntThrives in leadership and accountabili tyIs hands-on and not afraid to clean, organize, and maintain high standar dsUnderstands operations, client experience, and the role authentic content plays in building brand awareness and client engagemen t.Is aligned with longevity, detoxification, and proactive heal th About Centner Welln essAt Centner Wellness, we redefine what it means to thrive. Our environment is built for those who embrace innovation, root-cause solutions, and elevated standards. We are looking for someone who is ready to take ownership of a location and grow with a mission-driven compa #J-18808-Ljbffr Centner Wellness & Spa