Customer Service Support

$45k annual FT OnsiteJOB PURPOSE: Provide customer service and support for sales representatives and customers.ESSENTIAL JOB FUNCTIONS:1. Customer service via telephone and email.2. Generate sales orders, picture presentations, and reports.3. Collaborate with other departments with regards to return authorization requests, shipping schedules, costs and any others as directed.4. Review daily shipping schedule to follow up on orders shipped and those on credit hold or have not shipped yet.5. Provide job task backup support in all critical business areas as outlined by Paris 1901 Manager6. Merchandise jewelry and photograph for social media outlets.7. Assist with organizing and driving to trade shows, jewelry events, and customer visits.8. Collect on outstanding invoices9. Perform bi-weekly reviews of accounts receivable reports10. Assist Accounting team with overdue receivables collection11. Must be able to travel ~10% of the yearCOMPETENCIES:1. Critical thinking—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.2. Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.3. Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.4. Teamwork- Promotes cooperation and commitment within a team to achieve goals and deliverables.5. Creative thinking-the individual assists with new design concepts.6. Security—the individual observes security procedures and handles jewelry properly.7. Customer service—the individual manages difficult client/customer situations, responds promptly to external and internal customers professionally and meets commitments.KNOWLEDGE, SKILLS AND ABILITIES:1. Bachelor’s degree or equivalent required.2. 3+ years customer service experience required. Jewelry knowledge a plus.3. Ability to communicate (orally and in writing) in a professional manner to both internal and external customers.4. Competent computer skills to perform essential functions. Strong Excel skills a must.5. Creativity, initiative, and flexibility are essential.6. Ability to correspond with customers to collect payments #J-18808-Ljbffr