Technical Support Specialist 1(Energy Management Systems)

Job Description

Job Description

Job Title :: Technical Support Specialist 3 (Energy Management Systems)

Location: Birmingham, Alabama (onsite)

Contract :: 36 Months

Summary of Position Duties

This position is part of a contracted 24x7x365 staff that provides frontline computer systems and

application diagnostics and support, along with being the primary communications channel between the

customer, support personnel and management.

Education& Experience Requirements

•       Formal education in Computer Science or related IT field or equivalent experience is required.

Knowledge, Skills & Abilities

•       Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and

written manner.

•       The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team oriented and sometimes stressful environment.

Ability to apply excellent customer service skills

•       Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.

•       Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.

•       Ability to follow and properly apply both Change Management processes and knowledge-based procedures

•       Working knowledge of Windows based operating systems preferred

•       Working knowledge of AIX or other UNIX based operating systems preferred

•       Working knowledge of distributed computer networks is a plus.

•       Ability to build and maintain relationships with key customers

•       Ability to work nights, weekends, and holidays as a part of rotating shift

•       Critical thinking/Problem solving abilities

Job Responsibilities

·       Day to day monitoring of the primary SCADA and ancillary systems for health and availability

·       Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel

·       Notification to key customers for the coordination of system outages and events that may impact other critical systems.

·       Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback

·       Thoroughly track and document cases to completion with the help of EMS Department personnel Adhere to all Electronic and Physical access policies

·       Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Other Requirements

·       Federal Energy Regulatory Commission Standard of Conduct must be understood and signed

·       The successful candidate must adhere to Separation Protocol

·       The successful candidate must pass all requirements required by the Southern Company Insider Threat Program.

·       Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.

·       This position may be sequestered local to the control center as part of essential personnel requirements

during severe inclement weather situations

·       This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts