Technical Support Specialist 1(Energy Management Systems)

Job Description

Job Description

Job Title :: Technical Support Specialist 3 (Energy Management Systems)

Location: Birmingham, Alabama (onsite)

Contract :: 36 Months

Summary of Position Duties

This position is part of a contracted 24x7x365 staff that provides frontline computer systems and

application diagnostics and support, along with being the primary communications channel between the

customer, support personnel and management.

Education& Experience Requirements

• Formal education in Computer Science or related IT field or equivalent experience is required.

Knowledge, Skills & Abilities

• Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and

written manner.

• The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team oriented and sometimes stressful environment.

Ability to apply excellent customer service skills

• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.

• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.

• Ability to follow and properly apply both Change Management processes and knowledge-based procedures

• Working knowledge of Windows based operating systems preferred

• Working knowledge of AIX or other UNIX based operating systems preferred

• Working knowledge of distributed computer networks is a plus.

• Ability to build and maintain relationships with key customers

• Ability to work nights, weekends, and holidays as a part of rotating shift

• Critical thinking/Problem solving abilities

Job Responsibilities

· Day to day monitoring of the primary SCADA and ancillary systems for health and availability

· Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel

· Notification to key customers for the coordination of system outages and events that may impact other critical systems.

· Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback

· Thoroughly track and document cases to completion with the help of EMS Department personnel Adhere to all Electronic and Physical access policies

· Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Other Requirements

· Federal Energy Regulatory Commission Standard of Conduct must be understood and signed

· The successful candidate must adhere to Separation Protocol

· The successful candidate must pass all requirements required by the Southern Company Insider Threat Program.

· Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.

· This position may be sequestered local to the control center as part of essential personnel requirements

during severe inclement weather situations

· This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts