Surgery Scheduler

Job Summary

The Surgery Scheduler is responsible for coordinating and managing all aspects of surgical procedures, including scheduling, authorizations, and communication between patients, surgeons, medical staff, and insurance providers. This role ensures optimal utilization of resources, verifies necessary patient information, and facilitates pre-operative requirements. Additionally, the Surgical Scheduler provides customer service, maintains accurate documentation in EMR systems, and anticipates potential scheduling or procedural issues. Strong organizational skills, attention to detail, and knowledge of medical terminology and insurance processes are essential for success in this role.

Duties and Responsibilities

• Coordinates and schedules surgical procedures.
• Manages the surgical schedule, ensuring optimal utilization of operating rooms and resources.
• Schedules for post-operative appointments in EMR per standard procedures.
• Prioritize surgical urgency following company procedures.
• Verifies patient information, including medical history, insurance coverage, and pre-operative requirements.
• Serves as a liaison between patients, medical professionals, and insurance companies, ensuring authorization and paperwork are completed accurately and on time.
• Obtains prior authorization for surgical procedures, identifying the surgeon and location of care.
• Coordinates surgical clearances, lab orders, and pre-surgical testing.
• Communicate with the patient and surgeon throughout the process.
• Responds to patient and facility inquiries via calls and emails.
• Sends pertinent information to the surgical facility.
• Documents all patient encounters in EMR.
• Understands insurance plans (HMOs, IPAs, and PPOs).
• Ensures necessary surgical tools are communicated to the facility in advance.
• Provides courteous customer service and maintains composure with difficult patients.
• Multitasks, schedules procedures, and plans ahead.
• Solves problems and anticipates issues.
• Applies knowledge of medical terminology, EMR, and HIPAA policies.
• Performs other duties as assigned by management.

Working Conditions

• Works in an office or clinical setting.

• Exposed to moderate noise levels.
• Necessitates effective communication and teamwork.
• Functions in a fast-paced environment.
• May require flexibility in working hours.
• Requires adherence to safety protocols and compliance with healthcare regulations.

Physical Requirements

• Must be able to lift 25 lbs.
• Must be able to sit, stand and walk for extended periods of time
• Must be able to bend, kneel, crawl and twist as needed
• Must be able to see, hear, type, and speak
• Must be able to reach and pull

Direct Reports

• NA

EEO Statement

Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualifications

• High school diploma or equivalent required.
• One or more years of experience scheduling medical office appointments.
• Knowledge of medical terminology preferred.
• Completion of a recognized medical secretarial program preferred.
• Proficiency in word processing and computer applications required.
• Ability to handle confidential information related to patient diagnoses and medical records.