Customer Service Representative - State Farm Agent Team Member

Insurance Sales & Customer Service Representative

Build a Career in Insurance Are you great with people, motivated to succeed, and looking for a career where your performance can increase your income? Our State Farm agency in Riverside is looking for a dependable, motivated professional to join our team in a combined sales and customer service role.

Previous insurance experience is not required. We're more interested in finding someone who communicates well, follows through on commitments, learns quickly, enjoys helping customers, and is comfortable working toward sales goals. You'll receive training on our products, systems and processes, along with warm leads and opportunities to build relationships with both new and existing customers. If you're looking for a MondayFriday career with a guaranteed hourly base, commission opportunity and room to grow professionally, we'd like to hear from you.

This position combines insurance sales with customer relationship management. Your responsibilities will include:

• Following up with warm leads and prospective customers
• Preparing Auto, Home, Life and other insurance quotes
• Identifying customers' insurance needs and recommending appropriate coverage
• Cross-selling additional products to existing customers
• Following up consistently with prospects and customers
• Assisting existing customers with policy changes, billing questions and general service needs
• Building long-term relationships with customers
• Maintaining accurate customer information and documenting follow-ups
• Working toward individual and team sales goals

This is not a cold-calling-only position. We provide warm leads and opportunities to work with our existing customer base.

You may be a great fit if you:

• Are dependable and follow through on commitments
• Communicate professionally and confidently with customers
• Are comfortable talking to people by phone and in person
• Have a positive, customer-focused attitude
• Are organized and able to manage multiple follow-ups
• Learn new systems and processes quickly
• Are comfortable with sales goals and performance expectations
• Take initiative without needing constant supervision
• Want to build a long-term career rather than simply find your next job
• Are fluent in Spanish highly preferred, but not required

Experience in customer service, sales, banking, retail, hospitality, leasing, call centers, automotive, medical offices or other customer-facing environments can translate well into this position. Important Licensing Requirement Please read this section carefully before applying. A California Property & Casualty insurance license is not required at the time you apply. However, if you are not currently licensed, you will be required to obtain your California Property & Casualty insurance license within your first 60 days of employment. Licensing coursework, examination fees and other licensing-related expenses are the employee's responsibility. This requirement involves independent study and preparation outside of your regular job training. Candidates should apply only if they are prepared to make the time and financial commitment necessary to obtain their license within the required timeframe.

Compensation: $51,000.00 - $80,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Riverside, CA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.