Accounts Receivable Specialist

Accounts Receivable Sr. SpecialistJoin a collaborative accounting operations team where accuracy, follow-through, and service excellence directly support the financial health of the business. This is an opportunity for a detail-oriented professional who enjoys research, problem-solving, and working through transactional accounting activities in a structured, team-based environment. The Accounts Receivable Sr. Specialist will gain exposure to foundational accounting operations, partner with experienced team members, and support the resolution of payment, reconciliation, and agent account inquiries across the organization. This role is responsible for executing assigned accounts receivable activities with accuracy, consistency, and attention to detail. The incumbent collects, reviews, analyzes, and researches information to support defined business challenges, applying established procedures and precedents to resolve routine issues. Work is performed under the guidance of more senior professionals, with the expectation that the incumbent demonstrates initiative, communicates effectively with internal and external partners, and escalates complex matters as appropriate.Key ResponsibilitiesThe following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not listed below. Specific activities may change from time to time.Payment ProcessingReview, validate, and process agent payments daily using various internal accounting and payment methodsVerify accuracy of payment support including amounts, invoice balances, and statementsAdhere to company collection policies to support timely collection of paymentsDiscrepancy Resolution and Risk ManagementIdentify and resolve discrepancies within assigned agent accounts while maintaining accurate agency balances in accordance with applicable accounting principlesEscalate and collaborate with senior accountants or team leads to resolve complex or non-routine issuesCommunicate with appropriate internal and external partners to research and resolve errorsMonitor issues from identification through resolution and ensure proper procedures are followedEngage with agents to support account reconciliation, documentation collection, and communication between production teams and agentsAgent ManagementManage a portfolio of insurance agents and support timely receipt of payments in accordance with payment termsMaintain accurate and up-to-date records of agent informationRespond to agent inquiries and resolve issues related to invoice discrepancies or payment delaysIdentify aging items within assigned agencies and coordinate with internal and external partners to support resolution, escalating as neededReconcile agent statementsResearch and Report ManagementReview transactions within policies and conduct research to identify potential errors or discrepanciesComplete routine research independently while engaging senior accountants for guidance on complex mattersReview reports provided by accounting to identify urgent or late itemsParticipate in reviews led by senior accountants to support team alignment and timely completion of workProfessional CollaborationCommunicate professionally and effectively across all lines of businessWork closely with all teams to ensure smooth workflow and issue resolutionMaintain organized and detailed records within accounting systemsContinuous ImprovementParticipate in department meetings and contribute ideas for process improvementsStay informed of changes in accounting practices, industry developments, and company policiesParticipate in audits and additional projects as requestedEducation and ExperienceBachelor's degree in Accounting, Finance, Business Administration, or a related field, or equivalent education and related experiencePrior experience in accounting operations, accounts receivable, accounts payable, billing, collections, or a related financial operations function preferredExperience researching and resolving transaction discrepancies, reconciling accounts, or working with financial data preferredProficiency with Microsoft Office applications, with the ability to learn internal accounting systems and reporting toolsCRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.