Customer Success Account Manager

Job Description

Job Description

Intermex continues to increase market share, double-digit increases in key financial measures!

International Money Express, Inc. (NASDAQ: IMXI), is one of the nation's leading omnichannel money transfer services to Latin America. With double-digit increases in all of the Company's key financial performance measures, the Company continues its four-year track record of exceptional earnings growth as a public company. Join our Team!

What you will do

Our Customer Success Account Managers / Area Sales Representatives are responsible for maintaining and developing relationships with assigned area agents, including the day-to-day execution of FX investments, managing the ROI in order to achieve sales objectives and revenue goals in conjunction with the members in the field. Area Sales Reps will also leverage other Intermex products and services to increase profits, agent transactions, and loyalty. This role is ideal for candidates who are success driven and enjoy working in a fast-paced and changing environment with a diverse team. Candidates should possess experience in an outbound dialing phone based sales role and have good mathematical reasoning.

Must be able to work evenings and weekends:
This role requires a standard 5 day work week; however, your two days off can be either Saturdays -OR- Sundays, and either Tuesdays -OR- Wednesdays.
We currently have the following shifts available: 10am to 7pm, or 12pm to 9pm
1 day hybrid per week after 90 days depending on performance

What you bring

• Provide support and build strong relationships with current and new agents
• Monitor and negotiate day-to-day foreign exchange (FX) rates, commissions and customer fees to increase volume transactions
• Perform regular market analysis on competitors rates and pricings
• Facilitate exchange rate changes as suggested and requested by agents
• Support agents with transactions and provide resolutions to maximize customer satisfaction
• Partner with Field and Internal sales teams to increase volume and transactional revenue streams
• Strive to generate and increase transactions to maximize revenue

What you have

• 2 or more years of sales or customer success experience
• Analytical and mathematical reasoning (We provide automated digital calculators to assist in sales decision making, but reps must interpret data at a high level)
• Bachelors or Associate's Degree in Business Administration, Finance, Economics, International Business or related fields (Preferred, not required)
• Proficiency in Excel and other MS Office software
• Must be bilingual English/Spanish (see careers page for other Portuguese and Creole roles)

Our Perks

• We promote from within and invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. You choose where you want to go—we help you get there 
• 401K plan with company match
• 15 days PTO
• Free Employee Dental and Vision benefits (Coverage available on the first of the month after your start date)
• Medical benefits (Coverage available on the first of the month after your start date)
• Discounted gym memberships to over 12K fitness centers nationwide
• Employee Discounted Marketplace for Travel, Auto, Electronics, Sporting Events, Restaurants and more.
• Business casual dress code
• Competitive base salary plus uncapped on-target sales commissions
• We celebrate successes and reward our people for their hard work every day

#IMXIHQ

Intermex Wire Transfer LLC. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

When accepting employment with Intermex Wire Transfer LLC., you authorize Intermex to conduct a background check as part of the hiring process. This includes a review of your criminal history, education, and employment history. You have the right to receive a copy of the background check report if you request it. This authorization is in accordance with the Fair Credit Reporting Act.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Intermex Wire Transfer LLC. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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