IT Program Manager

Role Description

The IT Program Manager will serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments. The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.

Key Responsibilities

• Intake & Initiative Readiness
  • Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)
  • Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs
• IT Ownership Coordination
  • Analyze initiative scope and determine appropriate IT ownership alignment
  • Coordinate and facilitate assignment of IT Milestone Owners
  • Support reassignment and escalation processes
  • Ensure ownership aligns with actual work effort and technical domain
• Resource Coordination & Risk Management
  • Coordinate resource needs across inter-related initiatives
  • Support scope definition and risk assessment for technical programs
  • Identify cross-project risks and interdependencies and drive mitigation planning
• Cross-Functional Leadership & Influence
  • Build strong relationships across IT, operations, and business leadership
  • Resolve conflicts and address project challenges across teams
  • Influence stakeholders outside direct reporting lines
  • Serve as a liaison across application, integration, analytics, and infrastructure teams
• Small Project / Initiative Coordination
  • Provide coordination support for initiatives without assigned enterprise project managers
  • Track IT milestones and support execution alignment
  • Facilitate communication and issue resolution across stakeholders

Qualifications

• Bachelor's in Computer science or relevant field preferred
• 5+ years of experience accepted in lieu of Bachelor's degree
• Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred
• PMP preferred or obtained within 18 months

Requirements

• Experience within healthcare IT environments
• Familiarity with ServiceNow and Wave or similar tools
• Ability to influence without direct authority
• Strong stakeholder management and relationship-building skills
• Ability to manage multiple concurrent initiatives
• Strong organizational and prioritization skills
• Ability to interpret complex or incomplete information
• Strong problem-solving and decision-making capability
• Excellent written and verbal communication
• Ability to translate technical concepts to diverse audiences
• Strong attention to detail

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met