IT Program Manager

Role Description

The IT Program Manager is the primary point of contact in overseeing and managing multiple IT projects and programs within the organization. This role requires heavy hands-on project management skills, including planning, execution, and delivery of projects on time and within budget. The ideal candidate will have a strong background in IT project management, excellent leadership abilities, and the ability to work collaboratively with cross-functional teams.

• Lead and manage multiple IT projects and programs from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
• Manage, coach and develop employees by providing clear direction, ongoing feedback and performance guidance.
• Coordinate with stakeholders to ensure smooth deployment and integration of releases are aligned with project goals and timelines.
• Provide coordination of multiple vendor partners to ensure delivery alignment.
• Ensure that projects follow the Software Development Life Cycle (SDLC) methodologies, including requirements gathering, design, development, testing, deployment, and maintenance.
• Prepare and maintain program documentation, including project plans, status reports, release notes and program reviews; making sure all documentation is accurate and up to date.
• Monitor project progress, identify potential risks and issues, and implement mitigation strategies to ensure program objectives and seamless execution.
• Conduct regular project status meetings and provide updates to stakeholders and management; ensure that project deliverables are timely and meet quality standards and align with business objectives.
• Manage a delivery team providing hands-on support and guidance to project team members, including task assignment, performance monitoring, and conflict resolutions.
• Allocate and manage resources across projects while addressing any resource constraints or gaps; continuously improve project management processes and methodologies to enhance efficiency and effectiveness.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or a related field; Master’s degree preferred.
• 5+ years of experience in IT project and program management.
• Program Management Professional (PgMP) or Project Management Professional (PMP) certification preferred.
• Strong hands-on project management skills, including experience with project planning, execution, and delivery.
• Strong knowledge of program and project management methodologies, particularly the Agile approach.
• Strong knowledge of the Software Development Life Cycle (SDLC) and its various stages.
• Knowledge of Property and Casualty Insurance domain preferred.
• Knowledge and experience with Azure DevOps (ADO) for project management and tracking preferred.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to identify and address project risks and issues.
• Proficiency in program management tools and software preferred (e.g., MS Productivity Suite, Jira, etc.).