IT Support Specialist

Responsibilities include but are not limited to: Provide day-to-day technical support to Valley Associates, ensuring a smooth experience with technology for meetings, events, and travel. Respond to support requests in a professional manner, troubleshoot common issues, and escalate more complex problems as needed. Assist with maintaining and supporting end-user devices, conference room technology, and basic AV/collaboration tools. Help document recurring issues, solutions, and support procedures to improve team efficiency and knowledge sharing. Participate in on-call or after-hours support rotations when required. Prioritize incoming requests based on urgency and follow through to ensure issues are resolved or properly handed off. Provide on-site and remote technical support for executive conferences, board meetings, and high-profile events, ensuring all technology functions seamlessly before, during, and after the event. Maintain a dedicated inventory of hot-spare devices for rapid deployment and replacement, ensuring minimal downtime for executives and key users. Ensure international wireless service and mobile device readiness for executives who travel, coordinating with telecommunications teams as needed. Partner with departments such as Marketing, Corporate Communications, and Collaboration. Services to support executive-level meetings and technology rollouts. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. We are now directing you to the original job posting. Please apply directly for this job at the employer’s website. #J-18808-Ljbffr