Food & Beverage Manager

Job Description

Job Description

Food & Beverage Manager

SAA

 

 

The Role

 

The Food & Beverage Manager is responsible for overseeing and delivering an innate understanding of high-touch customer service – you are a consummate host and no detail in providing for members, guests, or our teams will go unnoticed. As a key ambassador for the operation, you ensure the food and beverage experience for all Members and Guests is executed to the highest levels of service, resolving customer issues and service recoveries toward a positive outcome. Pre- and post-service analysis of the cost-effective and efficient allocation of staffing levels per service in relation to daily reservations and/or event bookings is a core part of the role.

The Food & Beverage Manager will assist with the establishment of operating systems and the onboarding and set-up of training schedules with new staff. They will also uphold the standards of service unique to our operation, consistently working to improve the delivery of service and supporting the implementation of systems that ensure smooth execution.

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members.

Reports to: SAA General Manager & Director of F+BDirect Reports: SAA Line StaffRequirements

• Encompassing several spheres of hospitality - blending service excellence, innovation, creativity and operations, the role calls upon but is not limited to: leadership by example, team support and guest rapport, alongside workflow coordination and day-to-day management of the various Bars + Restaurant operational functions.
• An innate understanding of high-touch customer service – you are a consummate host and no detail in providing for members, guests, or our teams will go unnoticed; observes team execution of service and provides feedback and course correction as needed.
• Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and well-executed organization.
• As a key ambassador of the property, ensure customer relations for all Members and Guests are executed to the highest level of service, resolving customer complaints and correspondence as required.
• By day, respond to incoming requests for reservations, review profiles of members and guests to allocate appropriate tables, arrange the evening table plan, set up the evening staff briefing sheet, and flag all teams on noteworthy reservations to ensure the execution of house VIP protocols.

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• By night, be responsible for excelling in customer service, welcoming and effectively communicating with Members and Guests on arrival, managing the check-in experience, and escorting Members and Guests to assigned tables or bar areas.
• The capacity to work within an ever-changing environment, assisting in developing operating procedures as the business dictates and demonstrating the willingness to support other areas as required.
• Supply expert knowledge on the food, wine and spirits programs and ensure the quality of all food and beverage items, ingredients, and preparation methods on a daily basis.
• Proven team leadership and professional development experience with individuals across a variety of departments: Events, Membership, Programming, Operations, Facilities, Marketing & Sales, IT & A/V, etc.
• Pre- and post-service analysis of the cost-effective and efficient allocation of staffing levels per service in relation to daily reservations and/or event bookings.
• Assist with recruitment, the establishment of operating systems, and the onboarding and set-up of training schedules with new staff.
• Uphold the standards of service unique to our operation, consistently working to improve the delivery of service and supporting systems that ensure smooth execution.
• Create an excellent work environment, with the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect.
• Support the development and implementation of training manuals and materials for staff across the venues.
• Drive the ongoing development of team members to ensure detailed product knowledge, growth, and professionalism.
• Ensure effective communication during pre-service briefings of information relating to all offerings, members, guests, and daily operations.
• Attend and support daily / weekly & monthly operational meetings to ensure effective coordination and cooperation between departments.

Position Qualifications include

 

• 5+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F& B/Restaurant/Hotel), serving the creative and/or luxury industries.
• Proven experience supporting the opening of new Restaurants, Bars and Cafés.
• Ability to take ownership of the successful day-to-day operations of the various outlets.
• Demonstrated strength in working alongside a range of backgrounds, skills, and professionals. The Manager must be as adept at working with hourly employees as they are at supporting senior leadership.
• Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
• You pride yourself on the ability to talk to anybody; you can turn a challenging moment into a positive outcome.
• Highly entrepreneurial, and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities.
• Strong computer skills a must (Outlook, Excel, Word).

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Additional Skills

• Flexible self-starter with attention to detail who is able to work in a fast-paced environment and support multiple projects at once.
• Solid written and verbal communication skills.
• Flexible with respect to the demands and hours needed in this role and be willing and able to work evenings and/or weekends to support the property team is a must.
• Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills.
• Must be courteous, persuasive, client-focused, professional and positive at all times.

Physical Requirements:

 

• Ability to safely and successfully perform the essential job functions, including meeting productivity standards.
• Ability to maintain regular, punctual attendance.

REQUIRED SKILLS:

 

• Leadership: Visible, proactive, hands-on, roll-up-your-sleeves style manager with excellent organizational skills, capable of leading a team through service with clarity, accountability, and consistency. A demonstrated ability to coach others, make sound day-to-day decisions, and drive results through execution.
• Operations: Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the independent luxury boutique customer. Strong operations leadership, capable of delivering products and services that differentiate us in the market through consistency and care.

• Financial Acumen: Business-savvy operator with solid financial acumen, able to analyze departmental results and develop actions to manage expenses or support revenue opportunities, with a clear understanding of labor and cost discipline.
• Employee Relations: Must be a responsive, engaged and interactive leader, capable of building strong positive relationships. Demonstrated ability to leverage shared resources, coach through influence, and help create a strong team culture.
• Community Relations: Must exhibit professionalism, adaptability and willingness to operate successfully in a wide array of high-profile business and social community activities.
• Culture: Cultural sensitivity, awareness and respect for differences are critical. A proven ability to effectively integrate and leverage elements of the local culture in the delivery of service excellence is desired. Must be able to support the property culture with the company values and narrative.
• Senior Leadership Partnership: Proven ability to partner with senior leadership with a high degree of transparency, professionalism, and follow-through.

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ENVIRONMENT AND LEADERSHIP STYLE:

 

• Strong interpersonal skills
• Relationship Building
• Leads by example
• Owns mistakes
• Practices Common sense management
• Emotionally resilient and mature
• Accessible and approachable (open-door policy)
• Not afraid to criticize or be criticized
• Possesses a sense of humor