Salesfoce Business Analyst
Surge Technology Solutions Inc
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Position Title
Technical Business Systems Analyst (Salesforce Support Analyst)
Job Type
W2 or 1099 (No C2C)
Visa
H1B, H4EAD, GCEAD, L2, OPT, CPT, Green Card, US Citizens (Only USA Applicants)
Workplace Type
Remote
Experience
4+ Years
Position’s Contributions to Work Group
- Provide technical support for Salesforce communities that enable Prioritized Service Events (PSE) for our dealer network.
- Ensure seamless functionality, data integrity, and user satisfaction across our Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms.
Typical Task Breakdown
- Serve as the primary support contact for Salesforce communities delivering PSE services to dealers.
- Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations.
- Collaborate with CAT Digital and external teams to resolve platform, data, and integration challenges.
- Provide timely updates to MSORs on open support tickets to facilitate dealer communication.
- Work directly with CAT dealers to resolve issues within the ASC and AMC communities.
Education & Experience Required
- Years of experience: 2-4 years
- Degree requirement: Bachelor’s and/or Master’s degree
Required Technical Skills
- 2–4 years of experience supporting the Salesforce platform.
- Strong verbal and written communication skills.
- Demonstrated analytical, critical thinking, and problem‑solving abilities.
- Proven ability to coordinate across multiple teams and stakeholders.
Soft Skills
- Salesforce Advanced Administrator or Platform Developer I Certification.
- Experience supporting Salesforce Communities or Experience Cloud.
- Familiarity with data integration tools and troubleshooting APIs or middleware.
- Knowledge of the Heroku platform and its integration with Salesforce.
- Excellent or superior communication skills and experience coordinating across various groups.
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#J-18808-LjbffrVacancy posted 3 days ago
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