Desktop Support

Engagement Type Desktop Support to the Massachusetts Firefighting Academy Responsibilities Update all laptops in classrooms and update all screen‑cast devices or other needed electronics for delivery (i.e., cameras, portable projectors, etc.) Ensure all laptops are updated, charged, browser history cleared, and prepared for testing; verify that testing links work. Update and check all AV kits in the crib: replace missing or damaged materials, work with IT to remove incorrect profiles, clear browsing history, and ensure each device is updated, cleaned, and ready to go out again. Support maintenance and log history, and device assignment tracking on all MFA devices. Support SharePoint and Teams interface issues and requests, work with access problems, and problem‑solve sharing of materials and blocks. Work with contractors on authentication and access issues. Work with full‑time and contract staff on login and access issues for immediate support while an IT ticket is submitted. Provide additional support for emerging problems (Teams, SharePoint, OneDrive, Cognito, QM, LMS, Adobe, etc.). Provide basic Office 365 support and use. Support login and access issues on multiple devices. Required/Desired Skills Communication skills – 2.0 years required. Customer Service skills – 2.0 years required. Problem‑solving skills – 2.0 years required. Hardware and network troubleshooting skills – 2.0 years required. Understanding of Windows OS – 2.0 years required. Support and use of Microsoft Office 365 – 2.0 years required. #J-18808-Ljbffr American Business Solutions