Desktop Support

Requirements
1. Review the existing IE 8 installation for branch, Contact Center, Sitel and back office users.
2. Document the installation package and the GPO settings, indicating the configuration settings implemented as well as the rationale for the settings.
3. Create an installation package for IE 11 for all branch office users, ensuring that appropriate configurations and security measures, according to established standards, are defined for the deployment of version 11.
a. Existing configurations from the IE 8 package will be carried over to the new IE 11 package as appropriate.
b. Create request for Altiris packaging and follow through process of creation and testing.
4. Create an installation package for IE 11 for all Contact Center, Sitel and back office users, ensuring that appropriate configurations and security measures, according to established standards, are defined for the deployment of version 11.
a. Existing configurations from the IE 8 package will be carried over to the new IE 11 package as appropriate.
b. Create request for Altiris packaging and follow through process of creation and testing.
5. Review existing GPOs affecting Internet Explorer 8 for branch, Contact Center, Sitel and back office users.
6. Modify existing GPOs as necessary, to ensure continued functionality and security compliance with established standards for IE 11, for the desktop image at the branch, Contact Center, Sitel and back offices.
7. Assist with problem resolution during the testing of branch, Contact Center, Sitel and back office web applications using IE 11, including updates to the IE 11 installation package to GPOs.
9. Assist with problem resolution during the rollout of IE 11 for the Contact Center, Sitel, back office and branch users. This may include updating GPOs or the IE 11 installation package.
10. Development, QA and pilot test for each business group in the branch, Contact Center, Sitel and back offices as defined by Client.