Operations Manager

Role Description

The Operations Manager for the Bolder Advocacy (BA) program plays a critical role in enhancing the day-to-day operations of the BA program. This position is responsible for the seamless coordination of logistics of BA's core programmatic services, including workshops, technical assistance, and resources. Additionally, this position supports the Senior Director of Bolder Advocacy Operations and Evaluation in coordinating tasks related to BA’s portfolio of grants and contracts, as well as strategic partnerships, including tracking deliverables, coordinating logistics, and preparing briefing materials. This position reports to the Senior Director of Bolder Advocacy Operations and Evaluation, and works remotely. Regardless of where the employee is based, they will be expected to participate and travel to work-related events, as needed.

Duties and Responsibilities

• Coordinates workshops from start to finish with BA program staff, including the initial intake process, intro/screening calls, price determination, scheduling, registration, invoicing, and other logistical support.
• Provides excellent customer services for member, partner, and other nonprofits and foundations seeking support from the BA program.
• Monitors BA program inboxes for technical assistance and other requests, and directs those requests to the appropriate BA program team members.
• Manages the annual public webinar series, including scheduling, logistical, and technical support.
• Manages the on-demand webinar program, including coordination and development of content, logistical, and technical support.
• Provides support for tracking deliverables and logistics related to BA’s portfolio of contracts and grants, including setting reminders and updating task statuses in ClickUp, and flagging upcoming deadlines for program leadership.
• Prepares internal briefing documents summarizing BA’s work with partners and funders ahead of key meetings, as needed.
• Drafts scopes of work and contracts for review by BA program leadership.
• Supports program leadership in tracking deliverables and logistics related to BA’s strategic partnerships, including scheduling workshops, tracking deliverables, and providing other logistical support, as needed.
• Serves as the point of contact for the Membership and Outreach team regarding planning BA’s work related to quarterly member events, etc.
• Makes sure internal data tracking systems in EveryAction, ClickUp, and other platforms are maintained with a high degree of accuracy and minimal oversight.
• Performs regular database maintenance, including data entry and data quality assurance.
• Uses and analyzes data about BA program to generate reports.
• Assists BA program leadership with the development and implementation of operational systems and processes.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations.
• Supports AFJ’s commitment to advance equity in all aspects of the organization, helping to create an organizational culture that is inclusive, respectful, and equitable.
• Other duties as assigned.

Qualifications

• Demonstrable track record (3-5 years of relevant experience) of providing administrative and/or program support.
• Bachelor's degree preferred but not required.
• Nonprofit and/or public interest organization experience a plus.
• A team player with excellent interpersonal skills; brings a great attitude, patience, and a sense of humor to the workplace.
• Strong collaborator who is able to adapt quickly to changing situations.
• Proactive initiative to build technical skills and take on additional areas of responsibility with minimal oversight.
• Excellent organizational skills, including attention to detail and ability to manage multiple tasks at the same time.
• Demonstrates creativity, initiative, and judgement to manage own workload and support the BA team.
• Exceptional computer skills, particularly Microsoft Office 365 (Outlook, Word, SharePoint, etc.).
• Willingness to learn/implement new software/tech platforms quickly.
• Commitment to AFJ / AFJ Action's mission and goals.
• Commitment to cultivating an organizational culture that is equitable, inclusive, and respectful.

Benefits

• This is a union position covered under the terms of a collective bargaining agreement with the Washington Baltimore News Guild, CWA Local 32035, which includes salary minimums based on job position category. This position is in job group 4 and has a starting annual salary of $78,275-$86,785.
• We offer a comprehensive and generous benefits program, including:
• Insurance: Medical, dental, and vision benefits, with 100% of employee premiums paid for by AFJ. Short-term disability, long-term disability, and life insurance are provided at no cost to employees. AFJ also provides access to an employee assistance program for physical and mental well-being.
• Retirement: Save for retirement with our 401K plan with a 5% employer contribution.
• Time Off: AFJ offers a generous time off policy, including vacation leave, sick leave, personal days, and bereavement leave. AFJ observes 12 holidays throughout the year and additionally closes between December 24 and January 1.
• Parental Leave: Eligible employees may take up to sixteen (16) total weeks of leave in connection with the birth of the employee’s child, placement of a child with the employee for adoption, or gaining of a foster child. AFJ/AFJ Action provides eligible employees with twelve (12) weeks of fully paid parental leave for purposes of bonding with a new baby following a birth or placement of a child for adoption or gaining of a foster child.

Work Environment

• Geographic Location: Contiguous U.S.; Washington, DC area a plus but not required.
• Work Arrangement: Remote.
• Typical setting: Office.
• Physical demands: While performing the duties of this job, the employee is regularly required to use a computer and communicate with others while doing so. On occasion, travel by car, train, and/or airplane may be required.
• Travel requirements: Travel to events, such as staff retreats and other work meetings, will be required approximately one to four times per year.
• Schedule: Full-time. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:00 p.m. Some occasional evening and weekend hours may be required.

DEIA and Equal Employment

At Alliance for Justice, we celebrate the richness that our differences bring. We believe that diversity, equity, inclusion, and accessibility (DEIA) are not just principles, but the foundation of our strength. Every individual brings a distinct and invaluable perspective, and we thrive when all voices are encouraged to speak openly, authentically, and with confidence. By embracing who we are and where we come from, we create a culture where everyone is welcomed, heard, and empowered to contribute to our collective mission.

Alliance for Justice provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on actual or perceived race; color; creed; sex; age (18 and over); sexual orientation; national origin; religion; political affiliation; marital or partnership status; familial status; gender, including pregnancy, childbirth, breastfeeding, reproductive health decisions, or related medical conditions; gender identity; gender expression; military or veteran status; medical condition or history, including cancer and AIDS/HIV; genetic information including predisposition or carrier status and that of family members; disability (mental or physical); physical characteristics or personal appearance, including height, weight, and hair (including hair texture or hairstyle if that style or texture are commonly associated with a particular race or national origin); ethnicity; ancestry; status as a survivor or family member of a survivor of domestic violence, sexual assault, or stalking; or on any basis prohibited by federal or state statute. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

AFJ/AFJAC shall not unlawfully discriminate against any employee or prospective employee due to actual or perceived arrest or criminal record. AFJ/AFJAC will not ask applicants about any arrests that did not lead to convictions. AFJ/AFJAC will not ask job applicants about their conviction record at the application or interview stage. After the employer has extended a conditional offer to the applicant, the employer may choose to run a background check and ask questions about the applicant’s criminal conviction history.

This description is intended to provide an overview of this position and is not all-inclusive. The incumbent in this position will be expected to perform other duties as required. Responsibilities may change over time. This description is provided for informational purposes only and does not form the basis of a contract.