City Cruises DC - Pier Supervisor

Position Summary The Pier Utility Attendant Supervisor will successfully oversee the daily operations of the pier utility staff, ensuring all tasks are completed efficiently and up to standard. They will maintain high levels of cleanliness and safety, manage inventory, and provide exceptional service to both guests and crew. Duties and Responsibilities Oversee the daily activities of the pier utility attendants, ensuring all tasks are completed efficiently and up to standard. Provide training and guidance to new and existing staff on proper procedures and safety protocols. Ensure all food and supplies are received, handled, and stored correctly, maintaining accurate records of temperature control, labeling, and dating. Confirm that all deliveries are complete and invoiced accurately, addressing any issues with suppliers, and coordinating with the BOH team leads to discrepancies. Implement and maintain cleaning schedules for the pier areas, ensuring all spaces are kept clean, safe, and sanitary. Uphold the values of the Safety and Service System, ensuring both guests and crew experience a safe and welcoming environment. Enter and manage data in specified programs, maintaining accurate records for inventory and deliveries. Be prepared to begin work at the scheduled time. Maintain uniform and personal grooming in compliance with appearance standards. Perform additional tasks as assigned by management to support overall operations. Requirements & Qualifications High school diploma or equivalent required At least two (2) years of previous experience in a supervisory role within the hospitality or restaurant industry. Energetic and enthusiastic personality essential Must be detail oriented, self-motivated, and able to take direction. Excellent verbal and written communication skills, with the ability to convey information effectively to guests, coworkers, and suppliers. Must possess a service orientation – actively looking for ways to help others. Basic computer skills required Will work for extended periods without sitting Required to lift furniture and other heavy items up and down stairs Will be required to be available for work on major holidays The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations. #J-18808-Ljbffr Hornblower Corp