HR Consultant 2

Day-to-Day Responsibilities:
Provides centralized human resource services spanning payroll, benefits and other transactions through the HR service center (HRSC)
Ensures efficiency of service center operations, technology and transaction processes
Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs
Coordinates services with the human resource information systems, human resource program managers and technology specialists
Responds to inquiries to the Human Resources Service Center via telephone or the case management tool in a fast-paced environment, identifying and escalating process inefficiencies and failures
Utilizes case management tools to track, monitor, and respond to requests from employees, leaders, vendors, and applicants
Utilizes standard operating procedures and policies to assist employees, leaders, vendors, and applicants on a wide variety of detailed HR related topics
Ensures employment files align with departmental guidelines and regulatory requirements by completing file audits for both new hires and transfers
Conducts regular audits and reviews of HR service delivery processes, systems, and documentation to ensure compliance with internal policies, legal requirements, and industry standards
Completes termination requests within applicable systems; corrects file feed exceptions
Works with HR partners to complete weekly, monthly, and annual reporting and audits as needed, leading the documentation of HR service processes for the HR service center
Participates in the development and delivery of training for internal staff, specialist groups, or others as needed
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Required Skills/Education:
High School Diploma or Equivalent
Three or more years of experience in a HR related discipline.
HR Systems & Case Management Proficiency
Communication & Customer Service
Regulatory & Policy Compliance
Analytical & Problem-Solving Skills
Collaboration

Desired/Preferred Skills:
SuccessFactors
Process Improvement