Organizational Change Manager

Job-ID Reference o The Commercial Data Change Manager is responsible for orchestrating and driving cross-functional initiatives that span more than 2 work streams within or outside the Commercial Excellence organization. This role ensures operational issues that impact customers or internal resources are identified, prioritized, and resolved efficiently. The Commercial Data Change Manager acts as a strategic integrator, aligning teams, processes, and systems to deliver seamless customer experiences and optimize internal operations. This role will partner with Data Governance Lead, Data Domain Owners/Product Managers, Customer Master Data Lead, and broader Commercial Excellence team in facilitating the execution of project activities. • Key Responsibilities o Customer Impact Focus: Identify operational pain points that affect customer experience and internal resource efficiency; develop and implement solutions that improve satisfaction and performance. o Operational Issue Resolution: Serve as the escalation point for complex operational challenges; drive root cause analysis and corrective actions. o Cross-Functional Leadership: Lead and coordinate initiatives and issue resolution, involving two or more work streams across Commercial Excellence and other business units (e.g., Sales, Marketing, Supply Chain, Customer Service). This includes preparing a project plan, task assignment with progress monitoring through completion. o Strategic Alignment with CDWG: Ensure initiatives align with organizational priorities in Commercial Data Working Group, and customer-centric strategies; communicate progress and outcomes to Commercial Excellence Leadership Team and other leaders as needed. o Process Optimization: Analyze workflows and propose improvements to enhance speed, quality, and cost-effectiveness across impacted areas. o Stakeholder Engagement: Build strong relationships with internal teams and external partners to foster collaboration and accountability inclusive of partnering with Data Governance, Data Domain Owners/Product Managers, and other CE teams as appropriate. o Meeting Governance: Organize structured meeting cadences across work streams, ensuring each meeting has a clear purpose, agenda, defined outcomes and manage within the established time. Escalate issues or delays proactively and recommend appropriate mitigation paths. o Meeting Hygiene & Accountability: Maintain strong meeting discipline, including effective time management, stakeholder engagement, and clear tracking of action items and follow-ups. o Performance Measurement: Define KPIs for operational initiatives; monitor and report on impact to customer experience and resource utilization.Skills:Strong understanding of customer experience principles and operational excellence frameworks.Exceptional problem-solving, analytical, and communication skills.Ability to influence and lead without direct authority in a matrixed environment.Proven track record of delivering results in complex, multi-stakeholder projects.Education:Bachelor’s degree in Business, Operations, or related field; MBA preferred.7 years of experience in program management, operations, or cross-functional leadership roles.