Peer Support Specialist/Front Office

Job Description

Job Description

Job Description

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery. We are looking for passionate people to join our team!

McLeod Centers for Wellbeing is seeking to fill a Full -Time role that is both a Peer Support Specialist and a Front Office Coordinator to join our Mobile Opioid Treatment Program (OTP) . This unit serves different communities in  Mecklenburg County  and is based out of   Charlotte , NC. This is an on-site role.

How will you help us achieve our mission? You will:

• Peer Support Responsibilities
  • Provide peer support services using lived recovery experience to encourage engagement, hope, and recovery.
  • Build supportive relationships with patients while promoting recovery-oriented principles.
  • Work collaboratively with licensed and non-licensed clinical staff to identify patient needs and appropriate interventions consistent with the Person-Centered Plan (PCP).
  • Orient new patients to McLeod Centers and available community resources.
  • Assist patients in identifying and accessing recovery supports including:
    • Mutual aid meetings (AA, NA, SMART Recovery, etc.)
    • Recovery support organizations
    • Community resources
    • Social services
    • Vocational and educational resources
  • Assist patients in overcoming barriers to treatment engagement and retention.
  • Identify patients experiencing crisis or increased needs and promptly notify appropriate clinical staff.
  • Promote patient engagement, self-advocacy, and recovery planning.
  • Conduct all interactions in a manner that promotes dignity, hope, trust, and respect.
• Front Office & Administrative Responsibilities
  • Serve as the primary point of contact for patients, visitors, and community partners while providing excellent customer service.
  • Coordinate front office operations, including patient registration, scheduling, documentation, and communication.
  • Verify patient demographic, insurance, and financial information, and assist with patient payment processing.
  • Maintain accurate patient records and ensure required documentation is completed and uploaded into the electronic health record.
  • Support daily administrative and operational functions, including inventory, supplies, and office organization.
  • Support patient flow to ensure efficient medication administration and clinical services.
  • Collaborate with clinical, nursing, and administrative staff to promote efficient patient flow and continuity of care.
  • Maintain patient confidentiality and comply with all organizational policies and applicable regulations.

What are the qualifications needed for this role?

• Minimum High School Diploma or GED equivalent.
• Current credential as a North Carolina Certified Peer Support Specialist
• Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality/HIPAA, is strongly preferred. 
• Proficiency with standard Microsoft Office software (Outlook, SharePoint, OneDrive, Teams, etc.).

What we offer you as an employee:

• Employer Paid Benefits: Benefit from 100% employer-paid benefits, including short and long-term disability, group-term life insurance, and an Employee Assistance Program. 
• Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment. 
• Generous Leave Policies: Enjoy paid time off, and other benefits like bereavement and jury duty leave
• Holiday Benefits: Celebrate 9 paid observed holidays.
• PSLF Eligible: As an employee of a non-profit organization, you qualify for Public Student Loan Forgiveness to assist with your student loans.