Automotive Service Advisor

About Madison Honda Madison Honda is committed to providing exceptional automotive services with a focus on customer satisfaction and professionalism. We offer competitive pay, comprehensive training, and a positive work environment. Job Details Salary: $18 to $20 per hour Job Type: Full Time Location: Madison, NJ 07940 Position Summary We are seeking an Automotive Service Advisor who excels in customer service, communication, and automotive knowledge. In this role, you will serve as the key liaison between customers and our service department to ensure a smooth, professional experience. Responsibilities Greet service customers promptly and courteously. Inspect vehicles and review service history to accurately determine service needs. Recommend appropriate services, parts, and accessories based on thorough product knowledge. Provide accurate cost and time estimates for services and obtain customer authorization. Monitor service progress and communicate any changes in cost or delivery time to customers. Manage warranty repairs in accordance with manufacturer guidelines. Confirm service appointments by phone prior to customer arrival and conduct follow-up after repairs. Inspect vehicles before delivery to ensure all services and repairs are completed correctly and communicate results to customers. Comply with state and federal laws related to automobile repair and consumer protection. Demonstrate company values in interactions with customers, coworkers, and vendors. Work Hours This is a full-time position. Specific hours will align with dealership service department operations. Minimum two years of experience as a service advisor preferred. High school diploma or equivalent. Valid driver’s license with a good driving record in the state of employment. Positive attitude with a high-energy personality. Excellent customer service and communication skills, both verbal and written. Professional appearance and strong work ethic. Ability to work effectively in a process-driven environment. WHAT WE OFFER Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace . #J-18808-Ljbffr MADISON HONDA