Manager, Strategic Operations & Analytics (Engagement Center)

Description


You are ahead of the curve in commercial sales performance trends and evolving virtual engagement models .


In this role, you will translate commercial priorities into scalable performance strategies that accelerate revenue growth across the Engagement Center. You will apply deep expertise in CRM analytics, funnel optimization, and sales execution to shape strategy, improve rep productivity, and strengthen overall commercial impact. You will:

• Act as strategic business partner to Engagement Center leadership (inside sales channel), serving as the client-facing lead for sales analytics and performance reporting, translating insights into clear actionable strategies and execution-focused recommendations that drive measurable sales improvement.
• Communicate regularly with clients and sales leadership regarding performance drivers, risks, opportunities, and alignment to program and revenue objectives
• Partner with Sales leadership to ensure performance frameworks, KPIs, and execution priorities support brand and sales goals.
• Deliver team impact analysis/program ROI ; support program s to meet performance expectations/SLA and identify opportunities to improve sales team effectiveness and attainment of program objectives
• Analyze sales and market trends to identify growth opportunities and proactively address performance gaps.
• Maintain strong understanding of CRM systems, call center metrics, and commercial sales dynamics to support inside sales execution

Essential Requirements:

• Bachelor's degree
• Experience operating within high-performance sales organizations where results are measured by growth, conversion, and revenue impact
• Experience working with CRM (e.g., Veeva/Salesforce), call center metrics, medical/pharmacy claims, and syndicated sales data (e.g., IQVIA, Symphony), leveraging BI tools, SQL , advanced Excel , and emerging AI capabilities to generate actionable commercial insights
• Expertise in sales performance analysis, funnel management, KPI definition, and inside sales or sales operations environments
• Expertise in business planning and market analysis, defining program metrics/team management and analyzing CRM data

Desired Requirements:

• Experience supporting pharmaceutical or healthcare commercial sales teams
• Background in inside sales, sales operations, or commercial excellence roles

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

The annual base salary for this position ranges from $121,000 to $148,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.


Why Syneos Health? Our ability to collaborate and problem-solve makes a difference in patients' lives daily. By joining one of our account management teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to successfully navigate the complex market access landscape. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.