Operations Specialist

About Grip:

Grip is pioneering Direct-to-Consumer eCommerce for perishable products. Grip's smart logistics engine increases customer lifetime value and retention with higher quality deliveries and predictable shipping. Built with industry-leading technology, delivering superior service and national fulfillment coverage, with facilities in New Jersey, Texas, California, and Florida, Grip gives you an advantage. Grip’s smart logistics engine can predict disruptions and proactively optimize your packaging, while Grip’s fulfillment facilities give you access to a national footprint of fulfillment centers. We are a rapidly growing team backed by some of the best industry investors and advisors.

Job Description:

As an Operations Specialist at Grip, you will play a critical role in ensuring seamless operations across our supply chain, with a focus on enhancing customer satisfaction and operational profitability. You will monitor product flow, identify potential breakdowns, and implement process improvements to deliver goods to our customers more quickly and cost-effectively. You will be crucial in actively ensuring smooth product flow, reliable operations, and high fulfillment standards.

Specific responsibilities:

• Lead the on-site start-up of new facilities and client launches across our network, ensuring each site is operationally ready and performing to Grip's service standards from day one.
• Drive staff training, development, and onboarding during facility start-ups, building capable teams that can sustain accurate, on-time fulfillment as volume ramps.
• Manage the sourcing, scheduling, and delivery of equipment, ensuring it arrives and is operational at the facility on time to support start-up timelines.
• Implement and roll out receiving and shipping processes to on-site teams, establishing standardized procedures that ensure smooth product flow from inbound to outbound.
• Maintain a hands-on presence on the ground, overseeing daily operations and ensuring that daily orders are fulfilled accurately, on time, and to the highest service standards.
• Track and analyze the end-to-end supply chain process, identifying opportunities for improvement and areas where product flow may experience delays or disruptions.
• Utilize your extensive supply chain knowledge to troubleshoot and resolve logistics issues, minimizing disruptions and maintaining continuity in product availability.
• Develop and recommend strategies to optimize processes and procedures, ensuring faster, more cost-effective product delivery.
• Leverage data to monitor key logistics functions such as inventory control, transportation reliability, back orders, and fulfillment rates. Interpret metrics and use insights to enhance operational performance.
• Communicate effectively with warehouse managers and other team members to ensure seamless coordination within the supply chain.
• Compile comprehensive reports, draft policies, and create documentation to support improved logistics operations.
• Continuous Improvement: Identify and act on improvement opportunities within the supply chain, thinking outside the box to address challenges and optimize performance.

What You Bring:

• Bachelor's degree in supply chain management, industrial engineering, logistics, business administration, or a related field, or equivalent hands-on experience in logistics, warehouse, or fulfillment operations in lieu of a degree.
• 2-6 years of experience in logistics or related fields.
• Ability to travel 75–100% of the time to support facility start-ups and client launches across our network.
• Strong analytical skills to interpret data and metrics effectively.
• Problem-solving abilities for quick, decisive action during supply chain disruptions.
• Excellent verbal communication skills to collaborate with team members and external partners.
• Ability to identify improvement opportunities creatively.
• Strong multitasking skills for efficiently managing multiple priorities

Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.