IT Manager - Network Operations

IT Manager Network Operations (Full-Time, Hybrid St. Louis, MO) Technology plays a critical role in enabling business operations and delivering reliable, scalable services across distributed environments. We are seeking an experienced IT Manager Network Operations to lead and oversee network operations in a complex enterprise environment. This role is responsible for managing day-to-day network operations, leading a team of engineers, and ensuring the stability, performance, and security of network infrastructure. The position offers the opportunity to drive operational excellence, support large-scale network environments, and contribute to ongoing modernization and cloud networking initiatives. This is a hybrid position based in St. Louis, Missouri, requiring a combination of on-site and remote work. Leadership & Team Management Lead and manage a team of network engineers, including providing guidance, coaching, and performance management Ensure team effectiveness, resource utilization, and continuous improvement Manage staffing levels and scheduling to support 24/7 operational coverage Act as an escalation point for critical incidents, including high-priority outages (P1 incidents) Build cross-functional relationships to drive collaboration and remove barriers to success Partner with leadership and other departments to align network operations with broader IT and business objectives Network Operations & Infrastructure Oversight Oversee network operations across multiple data centers and distributed locations Manage and support enterprise networking technologies, including routing, switching, firewalls, load balancing, and DNS/DHCP/IPAM solutions Ensure reliable WAN connectivity across corporate locations and remote sites Provide technical oversight for technologies such as Cisco IOS, Arista, Nexus, Palo Alto firewalls, F5 load balancers, and cloud-managed networking solutions Incident Management & Service Delivery Oversee resolution of break/fix issues and ensure high service delivery standards Manage escalation processes across internal teams and third-party support providers Ensure timely response and resolution to network incidents and outages Project & Program Delivery Lead and coordinate network-related projects from planning through execution Collaborate with cross-functional teams to deliver infrastructure and modernization initiatives Manage multiple concurrent efforts and roadmaps within network operations Operational Excellence Identify and drive improvements in network operations, including automation and monitoring Develop and implement processes to improve efficiency and service quality Monitor performance metrics and ensure adherence to service level agreements (SLAs) Support cloud networking initiatives and ongoing infrastructure optimization Qualifications Required Authorized to work in the U.S. without current or future sponsorship requirements Must reside in St. Louis, Missouri, or the surrounding area Must be able to work 4:00 PM 1:00 AM CST 6+ years of experience in network operations or related IT roles Experience leading and mentoring technical teams in a complex networking environment Strong knowledge of LAN/WAN, cloud networking, and broadband technologies (e.g., VPN, DHCP, DNS, VLANs) Understanding of networking protocols such as TCP/IP, SNMP, and remote access technologies Experience working in Agile/Scrum environments using tools like Jira and Confluence Strong communication skills, with the ability to translate technical concepts to non-technical stakeholders Ability to prioritize effectively, balance risk, and operate in high-pressure environments Commitment to incorporating security into all technical decisions and processes Preferred Bachelor's degree in Computer Science, Information Systems, or a related field 2+ years of people management experience (hiring, coaching, performance management, etc.) Experience working in large-scale enterprise networking environments Familiarity with AWS and/or Azure networking services Experience with enterprise tools such as ServiceNow Strong problem-solving skills with the ability to evaluate and improve existing solutions Demonstrated ability to drive team development and improve outcomes through coaching #J-18808-Ljbffr