Technical Account Manager

About the Role As a Technical Account Manager at Altium, you’ll be the trusted advisor for a portfolio of Enterprise customers, ensuring their success with our solutions. You’ll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium’s tools for their unique workflows. By collaborating with R&D, Support, and Sales, you’ll drive adoption, uncover growth opportunities, and advocate for customer needs—directly impacting their satisfaction and Altium’s revenue. This role combines technical expertise with strategic account management, perfect for someone passionate about solving complex problems and fostering long‑term customer success. A Day in The Life of Our Technical Account Manager Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions Build trusted relationships and guide customers on implementation, integration, and optimization Troubleshoot technical issues, escalating to R&D when needed, and drive resolutions Identify growth opportunities and lead strategic business reviews Collaborate with Sales, Support, and R&D to align customer needs with product development Advocate for customers internally and provide actionable feedback Monitor customer health and mitigate risks to drive retention Qualifications Bachelor's or Master’s in Electrical/Mechanical Engineering or equivalent experience 3+ years in technical account management, customer success, or ECAD/EDA client‑facing roles Hands‑on Altium product experience preferred Strong problem‑solving and project management skills Excellent communication skills to simplify complex technical concepts Salary and Benefits Base salary range: $109,000 – $130,000 annually, with bonus opportunities that vary by role, experience, and location. Benefits include medical, dental, vision, health savings account, dependent‑care flexible spending account, pre‑tax commuter benefits, life insurance, accidental death and dismemberment (AD&D), pet insurance, company‑paid life insurance, AD&D, long‑term disability, short‑term medical, paid sick leave, paid holidays, and accrued paid vacation. Employees also enjoy a hybrid work model, remote work two days a week and in‑office collaboration on Tuesdays through Thursdays. EEO Statement Renesas Electronics is an equal‑opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement. #J-18808-Ljbffr