Salesforce Administrator

Salesforce Administrator

Carrier Enterprise (CE) currently has an exciting opportunity for a Wholesale Branch Sales Representative. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors.

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.

The Salesforce Administrator is a key member of our HQ Digital Transformation, Customer Experience & Marketing Team, driving transformation across the company. The candidate will be responsible for leading & assisting with the development and implementation of Salesforce-based processes and solutions across the organization. This role works directly with the project management team, executive leadership and key stakeholders to meet/exceed their requirements while applying Salesforce design & admin best practices. Additionally, the role works across multiple regional & functional teams to ensure successful Salesforce rollouts and user adoption.

Responsibilities:

• Create and support Salesforce Sales/Service/Marketing/Experience Cloud processes such as lead generation, opportunities, CPQ, Omni-Channel (cases, chats, calls, texts), knowledge, installed-packages, system integrations and data extensions
• Configure standard and custom objects, fields, page layouts, validation rules, flows, case paths/statuses, record stages, approval processes and lightning components to streamline workflows and improve productivity
• Design, implement and maintain standardized dashboards, charts and reports that deliver actionable insights to stakeholders and support data-driven decision-making
• Perform ongoing configuration, support, maintenance and enhancements to maintain a scalable/sustainable architecture for processes, tools and users
• Manage user security, roles, profiles, permission sets, queues, sharing rules and public groups to ensure appropriate data access
• Leverage export/import/analysis/backup tools to cleanse, deduplicate and archive data with an emphasis on data integrity & governance standards
• Respond to support tickets, familiarize champions & users with best practices and create appropriate documentation to drive user understanding & adoption
• Develop and test new new/enhanced processes, version features, release updates in sandboxes and deploy them to production (e.g. via change sets, workbench)
• Work with leadership, SMEs, stakeholders, project managers, fellow admins and external partners to implement standardized solutions aligned with business requirements and processes

Requirements:

• Salesforce Certified Platform Administrator with Bachelor's degree or equivalent; expertise with objects/fields, flows, validation rules, approval processes, role hierarchies, users/profiles/permission sets, page layouts, reports/dashboards and change sets
• 1+ years of hands-on experience configuring & implementing Salesforce solutions in Lightning Experience, especially Sales Cloud and Service Cloud (Marketing Cloud and Experience Cloud a plus)
• Strong attention to detail with a proven ability to design processes that drive user adoption and maintain a high level of data quality
• Strong communicator skilled at engaging employees/users across all organizational levels with varying technical knowledge to provide excellent customer support
• Self-motivated learner eager to expand technical skills, increase project leadership responsibilities and pursue additional Salesforce training/certifications

This is a remote position; candidates must reside in the United States in the Central or Eastern Time zone.

Benefits:

• Company Paid Volunteer Time Off
• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.